Neurology Ward Clerk - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

The purpose of this role is to provide an efficient and high standard of clerical service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of unit databases.

The post holder will pride themselves on looking after their ward area and supporting clinical and other non-clinical staff every day.

Work alongside ward clerks, receptionists and the Clinical Support and Administration Manager to provide robust administration that underpins the delivery of a high quality in and outpatient service and demonstrate high levels of customer care at all times.

Be flexible in your approach to work, particularly being willing to cover other job roles (such as that of other ward clerks and receptionists) during periods of absence or high demand and work varying hours as required to ensure that the service maintains an adequate level of cover during core.

To participate in and support the induction and training of new members of staff within the

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Act as a first point of contact in person and on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries, including those relating to admission, discharge, visiting times, car parking, accommodation, insurance and This includes escalating queries where required.

Locate, obtain and track medical records for both elective and emergency admissions.

Maintaining an organised and up-to-date filing system of notes using the ward trolley, ensuring that all medical records are in order before leaving the.

Ensure all patient information, including referrals, diagnostic results and other relevant correspondence, is available in a timely manner and filed in the patient's medical records, liaising with other departments and services as