Resident Liaison Officer - Woking, United Kingdom - Parker Jones Group

Parker Jones Group
Parker Jones Group
Verified Company
Woking, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Resident Liaison Officer


Location:
Woking, Surrey


Salary:
Up to £32,000


Parker Jones Group is currently recruiting on behalf of a regional maintenance contractor who is currently seeking an RLO for their social housing contract around the Woking area.


Summary:


Your key responsibilities as an RLO are to ensure that the tenants are updated for all planned work, queries are dealt with in a timely manner and complaints are investigated and findings shared.


Key Responsibilities:


  • To be the point of contact when the client or tenant requires job updates.
  • Own all complaints and ensure that these are dealt with in a prompt and effective manner
  • For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.
  • Work with the Contract Manager to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.
  • Visit tenants when required.

Required:


  • Previous experience in an RLO position
  • Basic knowledge of building maintenance trades and the tasks/activities
  • Good geographical understanding of the Woking area
  • Experienced in MS Office including Word and Excel

Job Types:
Full-time, Permanent


Salary:
£28,000.00-£32,000.00 per year


Benefits:


  • Private medical insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Woking, Surrey: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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