Appointments Clerk - Keighley, United Kingdom - Airedale NHS Foundation Trust

Airedale NHS Foundation Trust

Verified Company

Keighley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Most of the time, our Administration Team provide the first encounter and experience for our patients and visitors when they enter the Cardio-Respiratory Department, whether that be by phone or face to face.

This makes their role important for ensuring a positive experience for our patients from when the department receives their referral to when the patient has had their test.

Fixed term: 12 months

The successful post holder will be responsible for:
Supporting the clinical team with managing all aspects of appointments, clinics and data collection.

Advising the Administration Assistant and Receptionist what support may be required.

Managing the waiting lists and escalating to the Patient Service Manager and/or Clinical Service Manager any increases in waiting times which are likely to breach the national constitutional standard for diagnostic tests.

Dealing with queries from doctors, other members of staff and the public.

Answering telephone enquiries and directing calls, where relevant, to the relevant member of the team or department in the Trust.

Providing information for enquirers within scope of roles and responsibilities.

Supporting the development of the Administrative service within the Cardio-Respiratory Department.

At Airedale General Hospital, our Cardio-Respiratory Department performs a wide variety of Cardio-Respiratory investigations

These include:

simple and complex echocardiograms, simple and complex device implant and follow up, stress testing, holter monitoring, tilt testing, ECG, simple and complex lung function testing, bronchoprovocation testing, overnight oximetry and limited sleep studies.

Airedale General Hospital have been working closely with Bradford Teaching Hospitals to operationalise a new Community Diagnostic Centre that provides additional capacity for Cardio-Respiratory services, including: Full Lung Function, Ambulatory BP Monitoring, 12 Lead Electrocardiography, Transthoracic Echocardiogram, Ambulatory Electrocardiography, Fractional Expiratory Nitric Oxide, Sleep Studies and Spirometry.

The site is based at Eccleshill Community Hospital.

In May 2023, it was announced that Airedale General Hospital has secured a place on the New Hospital Programme.

This is an exciting opportunity for the Trust to work with hospital planning experts to configure and co-locate services to not only reflect the current needs of our population, but also looking to future needs and reflecting potential future developments in clinical care and technology.

It is predicted the new hospital build will be ready by 2030.

Please refer to the job description and person specification for further details. If you have any questions, please do not hesitate to contact the recruiting managers.