Customer Service Specialist - Cardiff, United Kingdom - Jomo People Ltd
Description
Fancy working for a company voted "Best Workplace for Wellbeing" in 2023?
This award winning financial services company who are certified a "Great Place to Work" are on the look out for Customer Service Specialists to join their super friendly and supportive inbound customer contact centre team, based out of the Cardiff office.
This role would be perfect for someone who has either a face to face retail / hospitality background or someone who has previously worked in a customer service contact centre role and who wants to build a career within a forward thinking company and be rewarded with a great salary and company benefits package.
This company is really focused on their 'Customer First culture' and is all about doing the best for the customer, by making the journey as straight forward and enjoyable as possible.
Here's a bit more information:
Position:
Customer Service Specialist
Location:
Outskirts of Cardiff City Centre, with plenty of free parking
Salary:
£20,000 - £22,000 pa plus annual bonus
Hours:
Monday to Friday shifts between 8am to 8pm + Saturdays & Sundays on a rota basis (35 hours per week)
As well as the above, you'll also benefits from the following perks
- 25 days annual leave + bank holiday + your birthday off + one day charity leave per annum
- Free onsite parking
- Free drinks and snacks in the office
- Company matched contribution pension
- Health & Wellbeing Scheme
- Life Assurance 4 x basic salary
- Cycle to work scheme
- Discounts with popular retail brands
- Genuine career development and progression opportunities within the company
What does the job entail?
As a Customer Service Specialist, working for this financial services company in Cardiff City Centre, you will be responsible for the following:
- Working closely with the customers, to ensure their account is up to date
- Overcoming complaints and objections, within a highly regulated financial services role
- Taking the time to understand the customer's individual situation, showing empathy and respect and providing fair outcomes and positive experiences throughout
- Ensuring a fair and ethical approach helping each and every customer
The successful Customer Service Specialist will share their values of being customer focused, performance driven and will work well in a team.
- Recent experience in a highly customer focussed customer service environment (contact centre, retail or hospitality)
- Excellent people skills, with a high degree of empathy and emotional intelligence
- A great team player with the ability to work on own initiative
- Selfmotivated with a "cando" approach to work and customer service
- As this role is working within the financial services sector,
you will have to pass a credit check.
We truly believe in the ethos that companies with greater diversity perform better than those without.
It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn't relate to your ability to perform the role.
Salary:
£21,000.00-£22,000.00 per year
Benefits:
- Cycle to work scheme
- Free parking
Schedule:
- 8 hour shift
Work Location:
In person
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