Customer Support Night Shift Team Leader-forth - Larbert, United Kingdom - Serco Plc

Serco Plc

Verified Company

Larbert, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support - Night Shift Team Leader

Forth Valley Royal Hospital, Larbert, FK5 4EB

Full time hours per week, Shift hours. 4 days on, 4 days off.

Salary - Agenda for Change Band 3

Main Purpose:

An exciting recruitment opportunity has arisen within Serco for a Relief Customer Support Team Leader to work within the Forth Valley Royal Hospital.

The Forth Valley Royal Hospital has 860 beds which consist of 50% single bed occupancy and covers a single site of approximately 95,000 square metres of floor space.

The Customer Support Team Leader will play a pivotal role in providing support to the housekeeping and/or domestic teams. Effectively deploying staff and resources to ensure a high quality of service delivery.
Ensuring hygiene standards within the domestic and catering environment are monitored and maintained.

Main Accountabilities:

Responsible for leading a team in maintaining a clean, healthy, and safe environment for patients, visitors, and staff.

Working within an established multi skilled department responsible for providing a high quality and cost-effective service that complements the patient experience.

You will be required to participate as a full member of the wider team, supporting colleagues and working flexibly to assist others.

To provide support to the Housekeepers and Domestic Assistants.
You will be responsible for the deployment daily of a team of domestic and/or housekeepers within the required area.
You will be required to work flexibly between ward and department areas assisting with tasks where necessary.

You will be required to work on customer satisfaction and relationship building within all areas and provide effective communication with all levels of staff.

You shall control and monitor staff performance of duties and manage absenteeism and arrange cover as necessary.
You will require. You shall ensure that cleaning is in line with NHS National Cleaning Standards. Further requirements
Assist the Customer Support Manager in areas relevant to training and experience.

What you will need for the role:
To have knowledge of all current Hygiene and Health and Safety legislation and ensure staff are fully inducted.
Compliance with operational policies on H&S, COSHH and other statutory legislation.
It is also a requirement to report hazards.

You will be responsible for stock control checks and suitable storage of materials in line with Health and Safety and COSSH.

What we offer
Up to 6% contributory pension scheme. 25 days annual leave plus bank holidays.

A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.

Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.

A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.

Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.

Interesting and enjoyable work. Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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