Agent Shop and Stations - London, United Kingdom - Flix SE

Description

We're looking for motivated and driven Agent Shop and Stations (On-site) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

Your Tasks - Paint the world green


Customer support:

• Be the face of our brand in the UK's busiest coach station
• Represent FlixBus UK to our growing customer base and support us in becoming the UK's largest coach network
• Play a part in every customers experience with us, by assisting them with a smooth start to their journey
• Provide help and advice to existing & potential customers with any ticketing queries
• Be the voice on the ground for FlixBus in regard to operational updates, cancellations, or delays
• Sell tickets and upsell Flix addons to passengers in the station

Departure checks:

• Provide our Flix Drivers with support in providing a great customer experience through carrying out ticket checks & check ins
• You will be able to directly influence the quality & performance of the customer journey through carrying out audits & quality checks of the vehicles before they depart

Situation management:

• Be a key player in developing our partnership with the TFL coach station staff, by coordinating live departures and supporting in the smooth flow of passengers through the station
• Be the guiding mind in response to incidents, cancellations and delays that occur, to ensure our customers are fully informed & are able to continue with their journey as smoothly, and to cause as little disruption to the network as possible

Your Profile - Ready to hop on board

• You love providing great customer service
• Ability to deal with difficult situations whilst remaining professional at all times
• Excellent communication skills
• We provide flexibility through a rota including shifts from Monday to Sunday between 06:00 and 00:00
• You thrive in high pressure, fast moving and dynamic environments
• You are proactive, motivated, autonomous and have a desire to grow with a business
• You have experience of working in a customer facing role
• You are able to prioritize key tasks and make decisions quickly on sometimes, limited information

About Flix

We are a global mobility provider with headquarters in Europe and the United States.

Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel.

Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world - and our journey has just begun.

• Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

The following video shows our amazing success story:

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