Service Advisor - Stevenage, United Kingdom - HCP International

HCP International

Verified Company

Stevenage, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Category:
Passenger Cars, Service

Location:
Stevenage, Hertfordshire, United Kingdom

Salary:
£30,000 per annum OTE £37.5k Plus Benefits

Job Ref:904

ROLE DETAILS:

Job Title:
Service Advisor

Location:
Stevenage, Herts

Working Hours: 45-hour week, Monday-Friday and every third Saturday.

Salary:
£30,000 per annum OTE £37.5k
Benefits: 25 days holiday per annum, full pension after qualifying period.

We are currently recruiting for an experienced
Service Advisor to join our client's busy and friendly dealership in Stevenage.

As a Service Advisor, you will be responsible for managing the servicing needs of our customers whilst providing exceptional customer service.

Responsibilities

Booking in customer vehicles for servicing, managing and following up on all work in progress.
Liaising regularly with customers and Workshop Controller (and Technicians as required) to meet prearranged time frames.
Establishing rapport with customers and providing outstanding care whilst working calmly under pressure.
Identifying and anticipating ways in which you can help the customer (effective problem solving) whilst also achieving business objectives.
Ensuring the customer understands the service charges and work to be carried out.
Arranging/collecting payment from customers over the phone or in person.
Introducing additional sales and profitability opportunities.

Requirements:

Proven track record of success in a customerfacing, customer service based position.
The ability to work both independently and as part of a team.
IT literate (experience using a DMS would be an advantage).
Excellent organisational skills and attention to detail.
Excellent communication and customer handling skills.
Selfmotivated and professional.
A full UK driving licence is essential.

At HCP Automotive, we pride ourselves on our expertise in the automotive industry and our ability to work with a range of clients, from automotive manufacturers to dealer groups and bodyshops across the UK.

Our commitment to delivering exceptional recruitment services means we go above and beyond to ensure our clients find the right talent to help their business grow.