Underwriting Associate - Ipswich, United Kingdom - WTW
Description
Would you like to be part of a growing insurance facilities team? Do you have an eye for detail, the passion for building relationships and providing a great customer Service? If so, we have an exciting opportunity to join our expanding insurance facilities team.
- Develop a strong relationship with the Client Service Teams and Facility Insurers and deliver high levels of service in line with standard operating procedures
- Communicate effectively with all parties to maximise the use of facilities and service delivery levels
- To ensure that performance is in accordance with key performance indicators (metrics) / SLAs and where appropriate report exceptions
- Provide feedback on corrective action required to retain business under the facilities
- Check policies and Insurance documentation as appropriate
- Assist with the loading of data onto the relevant Insurer and WTW Systems
- Operate in accordance with standard team operating procedures and contribute to refinement of procedures for policy production under facilities
- For selected facilities', contribute to monthly performance meetings both internally and with insurer(s)
- To ensure management information is kept up to date within agreed timescales
- To maximise the usage of WTW systems
- Provide administrative / operational, technical and policy production support for future WTW Facilities.
- Ensure compliance with delegated authority provided by Insurers
- To ensure compliance with group procedures and external compliance regulations
- To work in accordance with Contract Certainty Code of Practice
- Support the overall operational governance and decision making process
- Support management and the wider Company in the management of risks applicable to areas of employment
- Any other duties commensurate with position or level of responsibility
- Maintain relevant qualifications required for the role
The Requirements
- Understanding of UK SME Insurance marketplace
- Proven track record of delivering high levels of client service
- Experience of working with and adhering to processes and systems to support client service delivery
- High level of attention to detail
- Strong communication, negotiation and influencing skills
- Ability to selforganise and selfmotivate
- Excellent problemsolving skills
- Articulate with ability to communicate complex issues both verbally and in writing
- Working knowledge of main classes of general insurance
- High standard of presentation of work
- Ability to offer an accurate, prompt and professional service
- Ability to work well within a team
- Use of word and excel to intermediate level
- Ability to represent the team and WTW with integrity and credibility
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