Technical Graduate and Trainee Scheme - Ferndown, United Kingdom - Bistech Group plc

Bistech Group plc

Verified Company

Ferndown, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have an interest in technology? Are you looking for a role to kickstart your career with no technical experience required? This is your route to a rewarding career as a tech expert

With the opportunity to achieve accreditations with the likes of Microsoft (Azure, 365 and more ), Cisco, and other technical world leaders, we're looking for a motivated and confident individual to join our busy Service Operations team.

Employee training and development is fundamental to our success — it's a key reason why we are able to maintain our consistent growth and 10-year average length of service.

And by continually investing in our people, we're also able to offer significant opportunities for progression across the entire business with robust training plans for each individual.

As a member of our Service Operations team, you'll receive structured training to ensure you can provide customers with the best advice and guidance every day.

With progression, you'll have the opportunity to specialise in an area of business you're interested in, whether that be cloud platform and data, cyber security, productivity and collaboration, or connectivity.

What you'll be doing:

Working within a supportive team, you'll deliver outstanding technical guidance across a wide variety of businesses. With no two days the same, you'll make a difference by providing the very best customer service.

You'll be responsible for:

Delivering high levels of customer service and technical support
Acting as the main point of contact for our customers, providing expert advice and guidance
Resolving issues and requests efficiently to maintain our outstanding rectification times
Configuring customer requirements and identifying appropriate solutions
Working as part of our highly skilled Service Operations team to support customer operations

Overview of your training plan:

Phase One months) — Fundamentals

Develop your skillset and knowledge of our UC products and services
You'll develop your confidence with specialised soft skills training that will enhance your ability to communicate effectively
You'll complete a wide range of technical training including productspecific courses

Phase Two months) — Technical Foundations

Your technical training will continue by learning the CompTIA A+, 8x8 and MS900

Phase Three months) — Networking

Expand your skillset further by learning about our Connectivity solutions within our supportive NOC
Technical training will then focus on networking, learning networking fundamentals and achieving the Juniper JNCIA training and certification
Excel your technical knowledge by beginning to learn about our other key technologies including cloud and cyber security

Phase Four months) — Choose your path

Specialise in your chosen route of progression with further training to support you to succeed
For those of you who progress within our Service Operations team, you can then build your confidence further by supporting our customers while on call
Begin involvement in the deployment of our wide range of services

What we'll give you:

As well as a competitive salary, generous holiday allowance and enhanced matched Company Pension scheme, we offer a variety of other benefits including:

Training and development — We recognise personal strengths by tailoring training and development to each employee, giving them the tools to build a rewarding and progressive career

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Private medical insurance — We offer access to comprehensive private healthcare as well as an integrated wellness programme, proactively supporting our people's overall health and wellbeing
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Mental health support — We support mental health awareness with access to a 24/7 Employee Assistance Programme, training, and courses on wellbeing and building personal resilience
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Hybrid working — Once established, we offer the option to work from home two days a week
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Financial health — To ensure you're protected when you need to be, we offer schemes such as Income Protection and Life Assurance. We also offer discounts on cinema tickets, days out and more
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Social events — One way of saying 'thank you' is through our annual get-togethers, including the summer and winter parties, where our people have a fantastic time catching up. Check out our Careers blog to find out more
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Looking after our planet — We help our people reduce their carbon footprint through our Electric Vehicle Scheme and Cycle to Work Scheme
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Giving back to the wider community — Each year, we encourage our employees to take part in a fundraising challenge of their choice and reward their efforts with significant sponsorship through our Community Fund
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Office space — Our modern, refurbished office space has free on-site parking and brand-new recreational space. If you're the competitive type, how about a lunch