Operations Coordinator - Falkirk, United Kingdom - Boiler Sure

Boiler Sure

Verified Company

Falkirk, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

APPLICATIONS WITH COVER LETTER
ONLY WILL BE REVIEWED.

Careers at Boiler Sure - Come and join Central Scotland's fastest growing Boiler installation and Repair company and get great rewards.

Operations Coordinator - Customer Service:

Full time / Permanent

Boiler Sure - our customer base is in the private sector with over 15,000 customers in the Central Scotland area.

Rated excellent on Trust Pilot & Google.

Our main business is in the servicing and installation of gas central heating systems and associated products.

As we continue to be the very best in the industry, and to support a major growth strategy throughout 2024, we have an exciting opportunity for a Operations Coordinator within our customer service department, operating from our head office in Grangemouth.

You will be responsible for the day to day operational management of the following:

Co-ordinating all daily service enquiries, including handling both inbound and outbound customer calls.
Organising and communicating all aspects of the installation process.
Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers or tradespeople.
Extensive management of logistics and planning to optimise business efficiency.
Working with the operations management team on the development and implementation of new systems to improve efficiency and service standards.
Supporting the operations management team on the delivery of key targets.
Providing administrative support to key stakeholders across the business.
Use customer feedback to identify initiatives which improve the overall service experience.

The skills you will need to succeed in the role:

A minimum of 3 years' experience in a customer role delivering outstanding service
Excellent planning and organisation skills, with meticulous attention to detail
The ability to grow and maintain relationships across a variety of levels
Being highly selfmotivated and innovative.

This is an exciting time to join our forward thinking creative team and be part of one of Scotland's best-known household brands, Boiler sure

Pay:
£20,784.40-£22,745.00 per year

Benefits: