Advisor - Birmingham, United Kingdom - The Refugee & Migrant Centre

The Refugee & Migrant Centre
The Refugee & Migrant Centre
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job description

Main Tasks and Responsibilities

Working within the team

  • To ensure the professional and organisational requirements are respected and met during the delivery of advice.
  • To assist the senior colleagues and Casework Team Manager in order to drive efficiency, quality, systems improvement and target achievement.
Casework and advice

  • To offer advice, advocacy and support to service users with various aspects related to their welfare as requested by the management of RMC and funders' requirements.
  • To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.
  • To provide appropriate support and mentoring to any volunteers under supervision.
  • To represent RMC at external meetings and events when required by the senior colleagues.
  • To maintain effective working relationships with partners and stakeholders.
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