Customer Service Administrator - Wallingford, United Kingdom - Bolt Staffing Solutions

Bolt Staffing Solutions
Bolt Staffing Solutions
Verified Company
Wallingford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Our client is a well established independent provider of premium coffee, drinks and snack solutions. They are seeking a Customer Service Administrator to join their expanding service team in Wallingford.


The client is focused on premium office coffee solutions, and they offer a range of innovative and premium machines to professional businesses across the area.


You will be a core part of the team, responsible for the accurate logging and processing of service calls plus other general admin duties.

You will ideally have worked within a customer support position previously, have an excellent eye for detail and a confidence in dealing with external clients and contractors by telephone.


Responsibilities

  • The core role the support of the Service desk team will include:
  • To take ownership of logging, processing and closing a customer service calls
  • Identifying chargeable calls and raising sales invoices.
  • Posting purchase invoices
  • Resolve customer queries
Checking engineer worksheets; ensuring data is accurately recorded on Management system

  • Worksheet filing
  • Working with external contractors to ensure that customer service calls are picked and attended to in line with company required by date
  • Ensuring customer satisfaction at all stages in the service process
  • Action operators and engineers attendance to a service requests

Benefits

  • Basic salary £26k
  • Mon-Fri schedule with no weekends or Bank holidays
  • Optional Gym membership
  • Optional Yearly Signing Bonus
  • Optional Private Healthcare
  • Full company training
  • Lots of opportunities to develop within the fast growing business
  • 4 Company events every year
If you have experience in the retail, merchandising, vending, catering or hospitality industries and looking for an exciting new challenge please submit your CV today


Job Types:
Full-time, Permanent


Salary:
£26,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Gym membership
  • Onsite parking
  • Private medical insurance
  • Wellness programme

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Yearly bonus

Work Location:
One location
More jobs from Bolt Staffing Solutions
See all jobs of Bolt Staffing Solutions