Ecm Officer - Chester, United Kingdom - Homecarers Cheshire

Homecarers Cheshire

Verified Company

Chester, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

Position:
ECM Officer

Salary: 22,500

Hours:
Monday to Friday 8am to 4pm

Location:
The main base for the postholder will be The Old Chapel, Victoria Road, Chester, CH2 2AX

Job Opportunity:

Reports to:
Care Manager

Main purpose of the role:

To support the Care Manager to ensure that Homecarers Limited care services are delivered to a high standards and quality, and which comply with all key performance indicators pertaining to both commissioned contracts and current CQC Regulatory requirements, to ensure compliance practice safeguards, customers, staff and HOMECARERS as a business.

Values & Attributes:

Based on the values of HOMECARERS all staff are expected to hold values that are aligned to those of the business which include**:

Caring
Towards our customers, colleagues and about our role within the business.

Achieve
High standards in everything we do to ensure quality underpins the business.

Respect
Our customers, our colleagues, and stakeholders at all times.

Encourage
Customers and colleagues to achieve the best outcomes possible.

Essential Skills:

Main Duties & Responsibilities:

Support the Compliance Manager to conduct regular audits for all contracts across the business as required.
Monitor frontline staff to ensure they have started work and are at the right visit at the right time, reporting any areas on noncompliance or concern, particularly high volumes of visits remaining directly to the Care Manager.
Support the Implementation of corrective action plans to address compliance failings, monitoring progress and report directly to the Compliance Manager areas of improvement or further areas of concern or noncompliance.
Carry out medication audits on Access Care Planner e MARS to ensure compliance, reporting any concerns, noncompliance or trends directly to the Compliance Manager.
Carry out spot checks across all compliance areas ensuring that checks are formally recorded and signed off by the responsible teams to ensure compliance.
Carry out direct observations on Community frontline staff to verify compliance and high standards of care are being delivered, reporting any areas of concern to the Compliance Manager and Team Leader.
Working with the Care Manager ensure staff supervisions, particularly care worker is being conducted in line with the supervision schedule, reporting any areas of concern to the Care Manager.
Working with the Compliance Manager ensure that Infection Prevention and Control standards are upheld within the service, highlighting any concerns/noncompliance to the Infection Prevention and Control Lead or in their absence the Registered Manager.
Monitor compliments, complaints, incidents and safeguarding data, identifying any areas of concern and/or trends, reporting these directly to the Compliance Manager.
Working under the direction of the Care Manager oversee accident/incident reporting data, identifying and reporting any areas of concern or trends to the Compliance Manager.
Support the Compliance Manager with the collation compliance data to support the Vision for Compliance Group meetings.
Monitor the quality of spot checks on the Access Care Planning system to ensure that systems are robust and compliant, reporting any areas of concern, noncompliance to the Compliance Manager.
Support the Compliance Manager to prepare for Care Quality Commission inspections, collating required evidence/data etc as requested.
Work with the Compliance Manager to implement any recommendations made following a CQC inspection as required.
Support the Compliance Manager to prepare quarterly and annual reports for the Senior Management Team, by collating the data and evidence required to formulate comprehensive reporting.
Monitor compliance relating to time critical visits for example medication administration, customers with diabetics or dementia.
Monitor alerts on the Access Care Planning system and carry out appropriate action/controls to resolve noncompliance issues, reporting any trends that might impact on customers directly to the Compliance Manager.
Monitor 'no access' alerts, deallocating these and referring the call to the Care Coordinators to instigate the 'no access' procedure.
Monitor planned, unplanned and unexplained absence alerts on Access People Planner referring these directly to the Care Coordinators for action.
Monitor on a daily basis 'short calls' which fall outside of the allocated time, seeking verification of the reasons behind noncompliance, reporting concerns or issues directly to the Care Manager.
Carry out a monthly audit on Access People Planner to identify the number of 'short call' incidents and verification outcomes, providing a summary report for the Compliance Manager, highlighting any trends of other significant issues.
Ensure that all frontline staff are trackable through the GPS on their SMART phones reporting any iss