Customer Experience Manager - Manchester, United Kingdom - 4Recruitment Services

4Recruitment Services
4Recruitment Services
Verified Company
Manchester, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
We are currently looking for a Customer Experience Manager. You will be working in Manchester (M22). This is looking to start ASAP

Monday - Friday

07:30am - 16:30pm

Temp Contract (4 weeks)

Pay rate - £30ph via umbrella


Job Purpose
To take overall responsibility for the quality and operational day to day delivery of the building services, including but not limited to Housekeeping, Engineering, Security, Cleaning, Pest Control, Waste Management, Landscaping, Postal Services and 3rdparty management


Main Duties

  • Own the operational delivery, and within the scope of the contract specification manage the customer journey and day to day delivery of all services
  • Local performance management of all services, driving excellence through regular auditing and service partner engagement
  • Manage, monitor and report on the operational performance
  • Have an awareness of any projects being undertaken which may have an impact on operational delivery, contract, or Vodafone risk
  • Provide a key interface for the client and create excellent working relationships with internal customers, attending meetings where appropriat
  • Challenge the status quo and be prepared to change processes and procedures to improve building and facilities management
  • Support building user Customer Experience NPS survey, looking for opportunities to drive improved experience and overall scores
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other Social Work vacancies in your area please contact Harry Cavell on
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