Customer Service Manager - Hertfordshire, United Kingdom - Fawkes and Reece

Fawkes and Reece
Fawkes and Reece
Verified Company
Hertfordshire, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
My client are a high end residential developer would are looking for a Customer Care Manager to join their team to cover several Hertfordshire developments

The role will be office based however you will spend 95% of your working week on site dealing with customers & ensuring properties are ready for handover


Day to day duties:

  • Snagging new build properties prior to handover
  • Attending customers homes to discuss their defect lists
  • Ensuring that any complaints are resolved in a timely manner
  • Arranging key handover
  • Conducting home demonstrations
  • Ensuring the customer has a smooth customer journey throughout their warrant period
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