Night Concierge - Manchester, United Kingdom - Urbanbubble

Urbanbubble
Urbanbubble
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are on the lookout for exceptional Front of House team members to join the team in Manchester. Day & Night roles available.

If you are someone with great customer service experience within a similar role in residential property or hospitality then we would love to hear from you.


Role Summary:


Responsible for ensuring that all Front of House services are carried out to a high standard and are delivered timely.

To act as first point of contact for all residents and visitors, displaying professionalism and a genuine care for the property.

This role is a permanent, full time role working 4 shifts on, then 4 shifts off pattern.


Responsibilities for the Front of House are:

  • To be available to residents at all times.
  • Rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas).
  • To proactively deal with any maintenance and problems identified.
  • Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
  • To provide utility meter reading for all properties as and when required.
  • To give a clear and concise handover at the end of the shift to any followon team members, highlighting any events that have occurred and make followon staff aware of any forthcoming events.
  • To manage car parking to ensure everything runs smoothly.
  • Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
  • To coordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
  • Building Patrols, CCTV Monitoring & Safety Checks
  • Handling general enquiries such as queries, complaints and maintenance requests.
  • Booking and attending viewings/inspections/appointments and responding with constructive feedback, where necessary.
  • Arrangement of furniture and layout of residents' lounge and other communal areas in preparation for organised events.
  • Previous / current experience within a Front Desk or Concierge role
  • High level of customer service
  • Excellent communication both written and verbal
  • Ability to work independently and on own initiative, yet follow instruction and procedure as required.
  • High standards of cleanliness
  • Attention to detail
  • Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.

urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer.
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