Customer Account Coordinator - Great Yarmouth, United Kingdom - Survival Systems International

Survival Systems International

Verified Company

Great Yarmouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Survival Systems International (SSI) has a global network of owned and operated service bases for the purpose of multi brand inspection, maintenance and repair.

Our specialised range of products and services represent quality and safety to users in the event of emergency, and proactive maintenance agreements ensure operability, enhanced safety and cost savings

For this reason, SSI has become the trusted partner to worldwide users spanning Offshore, Maritime and Cruise

Due to recent expansion, SSIUK are recruiting for the role of Customer Account Coordinator (CAC) for the Great Yarmouth office.

This challenging and diverse role focuses on the management of specified customer accounts to ensure excellent service delivery.

KEY RESPONSIBILITIES

To take responsibility for the day to day internal sales, planning and communication regarding the contracts and/or customers allocated.
By working closely with the Operations Manager, fully understand the services and products offered by SSI.
Collate, review and verify existing lifeboat data and Service reports in relation to allocated customers
To build relationships and an understanding of each potential customer procurement department
Review and update existing customer PMR deliverables to maximise offshore opportunities
Implement customer management processes
Establish six monthly/quarterly/annual platform attendance schedule, as required by the customer
Establish and oversee all offshore / onshore scopes of work for allocated customers including
Focal point for Customer/Technicians throughout scope.
To attend all allocated customer de brief meetings to review planned and completed scopes of work
To collate information and produce each close out report.
To produce and chase up technical quotations to obtain a purchase order
Play an active role in conflict resolution and record/report lessons learnt.
Keep accurate records by using the company's Customer Relationship Management System, Integrated Management System and QA systems effectively.

PERSONAL QUALITIES