Customer Support Advisor - Doncaster, United Kingdom - Austin Banks Ltd

Austin Banks Ltd
Austin Banks Ltd
Verified Company
Doncaster, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Support Advisor

Doncaster

£20,600
Available to work shifts between 8am-8pm, ANY 5 OUT OF 7 days

AFTER 3 MONTHS, HYBRID WORKING

Our well-established client are looking to expand their Customer Support team, are you friendly with a helpful attitude? Then we want to hear from you

Driving Licence essential due to client location.


Duties:


  • Receive incoming and make outgoing calls, resolving customer issues in a timely, effective and polite manner, via multiple channels.
  • Treating all customers with empathy, taking responsibility for finding resolution to the issues, aiming for a firsttime resolution.
  • Ensuing that you fully understand the query and find the most appropriate course of action.
  • Build rapport with the customer and manage expectations in line with company procedures and SLA's.
  • Proactively communicate with customers to resolve issues that may occur with customer deliveries.
  • To liaise with other company departments to resolve customer issues that are outside the scope of the Central Customer Support team.
  • Achieve individual and contribute to team/company KPI's & SLA's.
  • Keep up to date and follow Central Customer Support team processes and procedures.
  • Arrange /reschedule deliveries in line with supplier movement.
  • Call customers to chase outstanding balances (CODD)
  • GIS create and scan paperwork for instore collections
  • Fully dispatch confirm all deliveries & collections (SOP)
  • Complete daily banking (if agreed to take payment at point of arranging)

About You

  • Enthusiasm and passion for offering exceptional levels of customer service
  • Ability to deal with issues in a swift and professional manner
  • A high level of attention to detail
  • Ensuring compliance at all times with internal policies / procedures and regulatory requirements
  • Organised in working to deadlines
  • Positive attitude, with confidence in problem solving
  • A strong team player
  • Able to work in line with our values, Think Customer, Aim High, Be Real
  • Previous customer service experience preferred but not essential
  • Great communication skills with a friendly and personable approach
  • Computer literate with strong keyboard skills
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