Customer Support Advisor - Doncaster, United Kingdom - Austin Banks Ltd
Description
Customer Support Advisor
Doncaster
£20,600
Available to work shifts between 8am-8pm, ANY 5 OUT OF 7 days
AFTER 3 MONTHS, HYBRID WORKING
Our well-established client are looking to expand their Customer Support team, are you friendly with a helpful attitude? Then we want to hear from you
Driving Licence essential due to client location.
Duties:
- Receive incoming and make outgoing calls, resolving customer issues in a timely, effective and polite manner, via multiple channels.
- Treating all customers with empathy, taking responsibility for finding resolution to the issues, aiming for a firsttime resolution.
- Ensuing that you fully understand the query and find the most appropriate course of action.
- Build rapport with the customer and manage expectations in line with company procedures and SLA's.
- Proactively communicate with customers to resolve issues that may occur with customer deliveries.
- To liaise with other company departments to resolve customer issues that are outside the scope of the Central Customer Support team.
- Achieve individual and contribute to team/company KPI's & SLA's.
- Keep up to date and follow Central Customer Support team processes and procedures.
- Arrange /reschedule deliveries in line with supplier movement.
- Call customers to chase outstanding balances (CODD)
- GIS create and scan paperwork for instore collections
- Fully dispatch confirm all deliveries & collections (SOP)
- Complete daily banking (if agreed to take payment at point of arranging)
About You
- Enthusiasm and passion for offering exceptional levels of customer service
- Ability to deal with issues in a swift and professional manner
- A high level of attention to detail
- Ensuring compliance at all times with internal policies / procedures and regulatory requirements
- Organised in working to deadlines
- Positive attitude, with confidence in problem solving
- A strong team player
- Able to work in line with our values, Think Customer, Aim High, Be Real
- Previous customer service experience preferred but not essential
- Great communication skills with a friendly and personable approach
- Computer literate with strong keyboard skills
More jobs from Austin Banks Ltd
-
Electrical Design Engineer
Pontefract, United Kingdom - 1 week ago
-
Sales Executive
Doncaster, United Kingdom - 1 week ago
-
Recruitment Resourcer
Doncaster, United Kingdom - 21 hours ago
-
Recruitment Consultant
Doncaster, United Kingdom - 21 hours ago
-
Customer Advisor
Adwick-le-Street, United Kingdom - 1 week ago
-
Recruitment Resourcer
Doncaster, United Kingdom - 3 weeks ago