Senior Support Worker - Queensferry, United Kingdom - The Wallich

The Wallich

Verified Company

Queensferry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Introduction:

Do you want to support people who are homeless and in vulnerable housing situations, but feel you don't have the experience to get the job?

Do you have lived experience of substance misuse, homelessness or emotional ill health?

Do you feel like you are courageous, determined, authentic, compassionate and have a sense of community?

At The Wallich we're looking for the right people, not the right work histories.

Tell us in a covering letter what makes you the right person and we can teach you the rest.

Project Description:

The project operates in Flintshire and provides emergency overnight accommodation for service users who would otherwise be sleeping rough that night.

The service provides short term residential support with the aim of meeting individuals' needs, which promote independence and lead to a sustainable move-on.

The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government's National Outcomes Framework.

The Framework's four main aims are:

Promoting Personal and Community Safety
Promoting Independence and Control
Promoting Economic Progress and Financial Control
Promoting Health and Wellbeing

Purpose of Role:

To coordinate and provide short term residential support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to access and maintain accommodation.

The support will not create or increase dependence. It will 'do with' rather than 'do for'.

Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

In addition, to meet the housing management needs of the project ensuring the delivery of a safe, secure and effective service.

No Agencies.

We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.

Main Duties, Responsibilities and Person Profile:

Main Duties and Responsibilities

1. To provide support to the residents of the project.
a.

To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b. To ensure that all Service Users are treated fairly and afforded equality of opportunity.

c. To manage referrals according to the procedures and eligibility criteria of the project.

e.

To manage Service User presentation to the service with particular reference to:

f. Coordinating and carrying out risk assessments and facilitating access to the service.

g. Identifying the goals and aspirations of Service Users and developing action plans where appropriate.

i. Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.

j. Ensuring that Service Users have a means of expressing their views and that this expression receives appropriate consideration.

k. Actively involving Service Users in their support, and the delivery and development of services.

l. Making referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.

m. Coordinating and carrying out the reviewing of risk and support required in line with procedure.

n.

Coordinating and carrying out the monitoring of Service User's progress by assessing levels of control, understanding and involvement in working towards their goals.

o. Representing and advocating with/for Service Users.

p.

To maintain accurate and up to date records of every aspect of Service Users' issues and support according to procedure.

q. To ensure that the service standards set out in the organisational document 'Great Expectations' are met or exceeded.

2. To supervise and mentor an allocated number of volunteers.
a. To provide regular supervision to allocated volunteers in line with The Wallich Supervision Policy.

b. To mentor volunteers providing hands on experience in a safe environment.

c. To agree with volunteers any development needs and take appropriate measures to action these.

d. To monitor work done by volunteers and to ensure that duties and responsibilities are fulfilled and obligations are met.

e.

To ensure that the volunteers have a consistent understanding of the mission, values, aims, objectives and policies and procedures of the project.

3. To carry out the project's housing management functions.
a. To induct Service Users into project and provide and explain the required information.

b. To issue occupancy agreements in line with current legislation/procedure.

d. To monitor project activity, respond to emergencies according to situation and maintain appropriate records.

e.
To facilitate residents' house meetings.

f. To address and report maintenance issues in line