2nd/3rd Line Field Support Engineer - Chessington, United Kingdom - Provide

Provide

Verified Company

Chessington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title: 2nd/3rd Field Support Engineer

Location:
Covering South West London

Job Type & Hours:
Full Time/ Permanent, Monday to Friday 8:30am-5:30pm

Annual Salary:
£32,000

A great opportunity has become available as a 2nd/3rd Line Field Support Engineer, to join a team of IT Specialists in a growing company.

The role is primarily working in educational environments, mainly primary schools and supporting, resolving and providingsolutions to any IT/ technical issues they are experiencing.

As an IT Technician, you will be responsible for:

Providing technical support for all clients, servers & associated routines
Maintaining, updating, and supporting various ICT networks
Completing installations of new and existing software packages across networks
Installing software on PCs, locally or via software distribution tools
Providing hardware and software support for workstations
Monitoring the efficiency of networks
Setting up new PCs and other hardware as required and administering user groups & accounts
Providing advanced support on client systems to include assistance with server setups and product requests from clients (this would typically include printer supplies, electronic media and computer systems, development plan requests)
Providing support to users in the use of the school's Management Information Systems
Installing software on PCs, locally or via software distribution tools
Performing complete installations of new PCs
Installing, configuring, and maintaining antivirus software across the network
Ensuring all systems are up to date with software & service packs

Requirements:

Operational knowledge of ICT hardware and software
Ability to identify and replace faulty hardware
Strong knowledge of Windows and Mac OS environments (Win10 / Mac OSX / iOS) & Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS
Working knowledge of Hyper-V and VMWareESXi and cloud technologies Google Workspace for Education, Microsoft 365, Azure and more
Strong knowledge of Group Policy management
Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPad/iPhone)
Established skill set for network communications, network switching hardware diagnosing faults, switch configurations, efficiently design topologies
Working knowledge of Audio-Visual systems to include audio hardware / projectors / TVs / Interactive Whiteboards / Interactive Screens

Person Specification

Full UK Driver's Licence and vehicle
Previous technical experience (at least 3 years)
Excellent communication and customer service skills
Strong technical knowledge and ability
Ability to build & maintain a rapport with clients
Willingness & adaptability in tackling the variety of tasks arising in a school environment as well as business & home environments

**If you are interested in the role and would like to find out more, please contact Elle Masters at Provide.