Customer Service Advisor - Belfast BT FE

Job summary

Customer Service Advisor role involves maintaining all areas of expertise in the aftercare department, developing Brand Partnerships, and ensuring all KPIs are in line with Brand expectations.

Responsibilities

• Keep abreast of the commercial market to ensure awareness of the market.
• Maintain an excellent working knowledge of Jewellery and Watches to ensure emerging trends are recognized and acted upon.
• Keeping up to date with Brand Partners socials for updates and launches.
• Build and maintain relationships with Brand Reps.
• Client interactions including processing of jewellery and watches in and out of the aftercare department.
• Dealing with client queries and complaints.
• Grow and maintain existing clients into long term relationships.
• Achieve and maintain all KPI's for Brand Partners.
• Manage repairs in and out of the service department.
• Correspondence with manufacturers and clients.
• Quality control mark backs and processing via the system.
• Dispatch of repairs to manufacturers.
• Estimates generated from manufacturers to customers.
• Handling local repairs in and out of the service department.
• Valuations of repairs.
• RCPO and pre-owned repair handling.
• Handling of all mono-brand repairs across the business.

Job description