Customer Service Advisor - Bristol, United Kingdom - Babcock International

Babcock International

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor:

Location: Bristol, GB, BS16 1EJ
Onsite or Hybrid: OnSite

Job Title:
Customer Service Advisor

Location:
Stoke Gifford, Bristol + Hybrid Working Arrangements

Compensation:
£22,878 + Benefits

Role Type:
Full time / Permanent

Role ID: 56101

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Advisor at our Stoke Gifford site.

The role
As a Customer Service Advisor, you'll have a role that's out of the ordinary.

You'll be a pivotal part of the Contact Centre Team; providing a leading vehicle fleet management service to all Ministry of Defence (MOD) customers worldwide.

Provide phone and administrative support to a wide variety of customer and supplier questions and queries
Be an important first part of the customer journey, making sure that the Babcock values shine through in everything we do
Using Babcock's booking system to administer booking requests where relevant
Providing customers with confirmation of their booking and any further information required relating to that booking
Liaise with both supplier and customer throughout the booking process where necessary Ensure all notes are correctly and accurately recorded on the systemThis role is full time, 37.5hours per week, and will be based at our Contact Centre in North Bristol, with hybrid working from home arrangements. The Contact Centre operates on a 24/7/365 basis and as such, there are a variety of shifts available which will include some evening and weekends.

Essential experience of the Customer Service Advisor:

Excellent communication skills and the ability to build rapport with the customer
Ability to handle multiple contacts via all voice and nonvoice channels against strict key performance indicators (KPI's)
Competent on MS Office (Word, Outlook, Excel, PowerPoint, SharePoint)
Ability to identify customer needs and respond appropriately to them
Excellent oral and written communication skills Organised with excellent attention to detail
Qualifications for the Customer Service Advisor:

Educated to GCSE level
Our Benefits
Generous holiday allowance
Contributory Pension scheme, with life assurance
Employee share scheme
Employee shopping savings portal
Payment of Professional Fees
Reservists in the armed forces receive 10-days special paid leave
Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock International
For over a century Babcock International have helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

Closing date: 29/02/2024

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