Customer Service Representative - Southampton, United Kingdom - CSP U.K. LTD

CSP U.K. LTD
CSP U.K. LTD
Verified Company
Southampton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

This is a full-time position with opportunities for growth and advancement.


Responsibilities:


  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner
  • Enter customer data and update account information in the system
  • Utilize upselling techniques to maximize sales opportunities
  • Resolve customer complaints or escalate to the appropriate department for further assistance
  • Analyze customer feedback and provide suggestions for improving our products and services

Experience:


  • Previous experience in a customer service role is preferred but not required
  • Excellent phone etiquette and strong communication skills
  • Proficient in data entry and navigating computer systems
  • Ability to upsell products or services to customers
  • Fluent in English

Job Types:
Full-time, Permanent


Pay:
From £24,896.18 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 20/05/2024
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