Customer Service Co-ordinator - Northampton, United Kingdom - Lorien
Description
Are you a Customer Service Advisor looking for a new role? Lorien are have an opportunity to work for a leading IT service provider working from home on a permanent basis.
Salary:
£21,000k per annum
Main Duties:
- To ensure all calls are logged accurately, providing feedback to Call Acceptance or Line Management.
- To monitor all designated incidents through to completion ensuring all activities give the best possible opportunities of achieving contractual commitments.
- To ensure all relevant, contracted, and essential updates are communicated to the customer via the agreed method.
- To liaise with the business units to resolve contract queries if these cannot be resolved within the standard call flow
- To ensure the accurate population of all required data prior to call closure, as per procedures.
Key Skills:
Skills
- Proven experience in a call centre.
- Excellent PC Skills including Microsoft Word, Excel, Outlook.
- Excellent verbal and written communication skills and ability to convey information clearly and effectively.
- Ability to effectively handle multiple tasks in a dynamic environment.
- Ability to identify problem issues and determine the appropriate course of action to resolve issues.
- Knowledge of standard IT related products. (PC's, Laptops, Printers).
- Ability to listen to the customers and deal with any query or escalation effectively.
If you would like more information please feel free to call for more information.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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