Head of Complaint Operations - Wolverhampton, United Kingdom - Huntress

Huntress
Huntress
Verified Company
Wolverhampton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Wolverhampton

£75,000 25% bonus


We are currently seeking an experienced individual in Head of Complaints Operations who's purpose is to drive, lead and oversee the complaint handling and root cause in the complaint function.

You will be responsible for ensuring the group has effective processes and overseeing to identify, investigate, respond and report on customer complaints across the organisation, and driving complaint reduction through investigation of root cause.


In this role you will work closely with all areas of the business and third parties in leading, driving and optimising complaint handling while working within a controlled environment ensuring all documentation and governance standards are in place.

Experience requirements

  • Extensive experience within a similar role
  • Experience in operations management
  • Knowledge on effective root cause analysis is essential


Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

Date
28/11/2023

Job Ref.

MKI

Mark Kirby
Client Director
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