Customer Service Advisor - London, United Kingdom - Digital Realty

Digital Realty
Digital Realty
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Service Advisor - London

Your role

What you'll need

  • Experience of working on an international, multilingual B2B helpdesk, ideally in IT or telecoms, with knowledge of relevant data centre and networking terms
  • A background in ticket management in CRM systems
  • Basic knowledge of ITIL methodology
  • A focus on delivering results and a systematic approach to meeting customer expectations
  • Engaging communication skills, including report writing in English
  • German, French or Spanish would be an advantage
  • Flexibility to work 12 hour, four days on, four days off rolling shifts, including days and nights
  • Ability to deal with pressure and adapt quickly to change
  • A wellorganised approach to work
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