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    • Customer Experience Specialist - bedford, england, United Kingdom - JR United Kingdom

    JR United Kingdom
    JR United Kingdom bedford, england, United Kingdom

    3 weeks ago

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    Description

    Job Title: Customer Experience Specialist (Maternity Cover)

    Role Overview:

    We are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. This role is critical in ensuring smooth end-to-end order processing, timely resolution of customer issues, and accurate system data management.

    Main Responsibilities:

    • Manage customer orders from receipt to billing, ensuring accuracy within our ERP system (SAP).
    • Liaise with Sales & Marketing to verify pricing, terms, and customer agreements.
    • Support Logistics by preparing documentation required for shipments.
    • Handle customer inquiries, complaints, returns, and issues with efficiency and professionalism.
    • Participate in an after-hours coverage rota to support urgent supply needs.
    • Maintain high data integrity for customer records and conduct ERP system testing during upgrades or fixes.
    • Act as a backup for colleagues to ensure consistent customer service delivery.
    • Complete all compliance, quality, and system training within required timeframes.
    • Adhere to company quality standards and compliance policies in all aspects of the role.

    Requirements:

    • Associate degree or equivalent work experience (4+ years), with at least 3 years in a customer-facing or order management role.
    • Proficient in MS Office tools, especially Excel, Word, Outlook, and SharePoint.
    • Experience working with corporate enterprise systems; SAP experience highly desirable.
    • Excellent communication skills, both verbal and written, with the ability to build strong internal and external relationships.
    • Self-sufficient, organised, and capable of independently managing customer requirements.
    • Knowledge of compliance requirements, documentation standards, and quality procedures.
    • Flexible approach to working hours, including evenings, weekends, and holiday coverage.
    • Language skills: English (required); German and French (desirable).

    About SI Group:

    We strive for all employees to nurture physical, mental and emotional health both personally and professionally. Our commitment to health and wellness centres around prevention, early detection and embracing a healthy lifestyle.

    We celebrate diversity, equity, and inclusion as a driving force toward making the impossible possible, and we're committed to ensuring all employees embrace it.

    We offer both full-time and part-time opportunities for this role, with hybrid working arrangements available.

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Customer experience specialist