A&e Receptionist - Boston, United Kingdom - United Lincolnshire Hospitals NHS Trust
Description
Pilgrim Hospital Emergency Department already employs an amazing team of dedicated Registered Nurses, Nursing Associates, Healthcare Support Workers, Reception staff and Housekeepers and an exciting opportunity has arisen for reception staff.
The role of the receptionist is integral to all that we do.
You must be able to greet patients be approachable and empathic to patient needs but also able to work under extreme pressures.
The role is a demanding one with telephone calls to answer as well as demands of patients and other staff.
The role requires a huge amount of computer working and filing. High standards as well as speed and accuracy are of huge emphasis.
To provide high quality reception services for the Trust and, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact assistance to patients, relatives or other members of the public who attend, or make contact by telephone, the Emergency Department.
To co-ordinate daily activities to ensure efficiency of service within the organisation.
To exercise initiative.
To ensure that confidentiality is maintained at all times.
To cover other receptionists' duties when applicable, due to staff shortage/sickness/annual leave.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
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