Band 3 Childrens Community Nursing Administrator - Birmingham, United Kingdom - Birmingham Community Healthcare NHS Foundation Trust

Birmingham Community Healthcare NHS Foundation Trust

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

37.5 hours a week Monday - Friday To cover hours 08;00 - 17:00

We are looking to recruit a Team Administrator to provide high quality Administration and Clerical support to the Children's Community Nursing and Palliative Care Team which is based at Lansdowne Health Centre

If you have excellent organisational, communication and time management skills, then we would like to hear from you.

Experience and understanding of managing clinical records, electronic patient records and confidential information is essential.

To provide a comprehensive clerical service in line with the department procedures and other relevant procedures, ensuring that the work is customer focused, timely and of a high quality.

To take messages and use initiative to respond to queries on behalf of the team members and leaders of the Children's Nursing and Palliative Care Teams.

To pass on information to team members which may be of a complex or sensitive nature and to assess the urgency of the call and seek appropriate action from team members.

To take telephone calls from distressed clients and their families and deal with them in an empathetic manner, using initiative to respond appropriately and ensuring a nurse is notified.

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles.

BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities.

We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry.

We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities.

We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

To provide a comprehensive clerical service in line with the department procedures and other relevant procedures, ensuring that the work is customer focused, timely and of a high quality.
To take messages and use initiative to respond to queries on behalf of the team members and leaders of the Children's Nursing and Palliative Care Teams.
To pass on information to team members which may be of a complex or sensitive nature and to assess the urgency of the call and seek appropriate action from team members.
To take telephone calls from distressed clients and their families and deal with them in an empathetic manner, using initiative to respond appropriately and ensuring a nurse is notified.
To liaise with other professionals on behalf of the team and act as a point of contact for the team to support consistency and effective communication within the service.
To communicate with colleagues within and outside the service to facilitate effective team working.
To compose letters as requested following discussion with Children's Community Nursing and Palliative Care Teams
To use Microsoft excel and ESR to assist staff monitoring including sickness and annual leave
To collate information and use excel to produce reports and graphs to monitor service levels
To input and maintain confidential client records in Microsoft access databases and produce weekly/monthly and adhoc reports
To contribute to the maintenance of accurate and comprehensive client records in line with department and Trust policies including confidentiality and data protection. To carry out archiving of such records within Trust policy guidelines
To accurately input and file daily diary sheets for team members within Trust time scales. To carry out archiving of such records within Trust policy guidelines
To organise the storage of information both on computer and manually so it is easily retrievable
To arrange meetings, including venues, documentation and liaison with participants
To be responsible for taking and transcribin
To be responsible for taking minutes of team meetings within the team and outside the department including case review meetings concerning client care
To distribute meeting minutes
To contribute to team meetings as required and distribute minutes to all relevant parties
To communicate effectively with clients and/or their family to arrange and confirm appointments either by telephone or letter
To identify opportunities for service development and improvement and work with the Children's Community Nursing and Palliative Care Teams to implement these
To work with the Children's Community Nursing and Palliative Care Team to ensure procedures and systems are