Switchboard Operator/receptionist - Liverpool, United Kingdom - Liverpool Women's NHS Foundation Trust

Liverpool Women's NHS Foundation Trust

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide an efficient switchboard service across the Trust, receiving internal and external calls and responding to various alarm calls/alerts.

To provide a courteous meet and greet service at the main hospital reception

Switchboard:

You will provide an efficient and courteous switchboard service across the Trust, dealing with internal and external calls from staff and members of the public, directing calls to relevant destination.

You will operate a staff bleep system to ensure staff receive clear and concise information for various scenarios and receive and respond to various alarms/alerts eg crash calls, infant security alarms, fire alarms.

You will meet and greet visitors and provide clear directions to their destination.

Some administrative tasks are included in this role.

Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families.

Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm new-borns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place.

We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving its services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:

To provide an efficient switchboard service across the Trust, receiving internal and external calls and responding to various alarm calls/alerts.

To provide a courteous meet and greet service at the main hospital reception.

Switchboard:

To provide an efficient and courteous switchboard service across the Trust.

Dealing with internal and external calls from staff and members of the public, directing calls to relevant destination.

Operate staff bleep system to ensure staff receive clear and concise information for various scenarios.

Receive and respond to various alarms/alerts eg crash calls, infant security alarms, fire alarms.

Operate on-line directory system.

Update on call rotas as required and ensure any changes made are highlighted to subsequent shift.

Work flexibly to provide cover for switchboard colleagues.

Complete relevant handover paperwork at beginning and end of each shift and relevant documentation required during a shift eg if crash team is called.

Report any faults on extensions, bleep system, etc. including invoking business continuity plans when appropriate.

Reception:

To provide an effective reception/front of house service dealing promptly and courteously with all reception queries, ensuring accurate information is supplied at all times.

Meet and greet visitors and provide clear directions to their destination.

Follow strict procedure to issue concessionary car park tickets and capture all relevant information.

Undertake printing, photocopying and general administrative duties as required for the Estates & Facilities Management Team.

Ensure the reception area and general front of house is kept clean and tidy at all times, liaising with the domestic services duty supervisor to arrange ad hoc cleaning/portering as required.