Meetings & Events Executive - Oxford, United Kingdom - MHDV

MHDV

Verified Company

Oxford, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Meetings & Events Executive, Malmaison Oxford

Competitive Salary, Generous Company Benefits, Training & Development

Permanent, 40 Hours

To maximize Meetings & Events revenue performance, meeting room occupancy and achieve budgets. To handle and manage inbound enquiries, contract events business and ensure the smooth planning and implementation of events with appropriate documentation

Key Objectives

To manage meeting, private event and wedding enquiries. If part of a cluster you must ensure business is negotiated for the hotel that is deemed to be most suited for that opportunity and in line with their business needs
To drive occupancy and revenue from the meetings and events spaces within the hotel, in line with budget expectations
To drive catering revenues in all areas within the hotel
To work according to the SOPs within the brand, ensuring adoption of best practice
Creation of clear event documentation and ensure the smooth running of events
To support the Regional M&E Manager and/or M&E Manager with activities and needs, to optimise relationships and revenue production
To support the conversion of group enquiries via the CSO
To support the weekly M&E forecast by creating business blocks to the required standard and with accurate revenue forecasts for each block
To achieve annual and quarterly KRAs, revenue targets and hotel budgets
To develop and maintain the respect of guests, staff and management
Key Areas Of Responsibility

Finance:

To ensure the M&E operations meets and exceeds budgeted targets
To ensure the postings of events are correctly allocated to the correct segment
To ensure deposits and prepayments for events are collected in a timely manner
To ensure that all post master accounts are settled prior to departure
Service & Product:
Handle all enquiries linked to meetings, private dining and weddings
Liaising with customers prior to arrival to ensure all details are relevant and correct
To ensure function sheets are created and details checked with the customer and amendments are made
To attend the weekly operations meeting and update the hotel on the forthcoming weeks events
To ensure that the meeting rooms are setup to the guest requirements, taking into account equipment, room layout, food and beverage requirement, and health and safety
To ensure all menus are current and loaded into Opera Sales and Catering to ensure content is accurate and relevant.
To be a point of contact for M&E clients prior to and post event, to ensure satisfaction and support securing future business opportunities
To maintain levels of service that consistently exceeds the expectations of our guests
To ensure the ambience, cleanliness and styling of the department is maintained at all times
To work to the standard operating procedures at all times in booking events through the S&C section of the PMS
Ensure prompt turnaround in responses to client and adhere to timelines specified according to existing service level agreements specified at the time of enquiry
To ensure that all calls and enquiries into the department are taken and processed in accordance with the company standards and call handling criteria
To increase enquiries from clients, by asking for further opportunities during conversations, focusing on the cluster and estate wide
Communicate details of requests with large revenue opportunities to the Cluster Meetings and Events Manager and agree follow up plans
Maintain a high quality of data entry in the systems used, both manually and online
Maintain a high level of product knowledge at all time
Assist in any projects as/when required by the General Manager
Performs all duties in a timely and effective manner in accordance with established company policies in order to achieve the objective of the position
To undertake other reasonable duties that fall within the parameters of the role
People:
Develop close working relationships with all departments to ensure guest expectations are met
To develop strong working relationships with guests within the hotel(s), in order to maximise sales opportunities and generate repeat business and new business across both brands
To actively sell the hotel(s) through conducting site inspections and participating in PR events as required
Personal Responsibilities:

Self-management:

Sets high standards of performance in all areas
Methodically plans and organises, using a systematic approach to get things done
Manages time and resources effectively
Prioritizes actions and manages tasks through to completion in a timely manner
Actively seeks opportunities to develop and learn from experience
Communication & Leadership Skills:
Communicates openly and clearly both verbally and in writing
Pitches information at the appropriate level
Listens to the needs of others before contributing
Raises conflicts and complaints to the Cluster Meetings and Events Man