Field Service Engineer - Belfast, United Kingdom - TMS Search

TMS Search

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Field Service Engineer

Covering:
Customer sites across Northern Ireland & ROI

Salary:
Circa £45k basic, car, laptop, phone, healthcare & other benefits

JOB PURPOSE

Our client innovates, designs, manufactures and installs their own range of world-class CNC machinery that is used within the uPVC double glazing industry.

They are the market leader in supplying fully automatic sawing and machining centres for the preparationof window frames, doors and conservatories.

As the Service Engineer you are the customer-facing representative of the client; you are responsible for delivering the highest level of service to its customers and your role is regarded as one of the most important in the organisation.

The Service Engineermust be the expert on all aspects of the client's range of machinery. This involves installing machinery, training operators, maintaining machinery, diagnosing and repairing faults.

As the representative in the field, you are encouraged to feedback ideas and design improvements, plus any potential sales leads for the client's products or spare parts / consumables.

Person Profile:

You will enjoy meeting people, be reliable, trustworthy and wellpresented
You should be confidential, demonstrate integrity and discretion with company knowledge
Experience in field servicing of automated machinery (ideally window machinery, but also similar machinery e.g. CNC machine tools, packaging machinery, robotic handling, etc.)
Be able to deal with customer/members of the public on a daily basis
Hold a current full driving licence, not exceeding 3 points
Be able to work under your own initiative, but also contribute to the wider team
Based in either Northern Ireland or Republic of Ireland
Possess good verbal communication skills
Physically fit enough to carry out a significant amount of manual handling
Able to spend nights away from home, sometimes with short notice

Primary Duties:

To provide a professional and efficient repair and maintenance service to customers
Provide customer satisfaction through excellent workmanship and attitude
Facilitate machine installation and moves
Fault diagnosis, problem solving and corrective actions
Electrical circuits, up to 415v
Pneumatic circuits
Closed Loop Servo Drives
General PC hardware and operating system faults (DOS and all Windows versions)
Mechanical repairs and maintenance
Machine Operator Training
Machine Accuracy Setup
Onsite upgrades and enhancement fitting (mechanical, pneumatic and electrical)

Secondary Duties:

Remote online and onsite customer support
Creating and maintaining documentation to support maintenance / training procedures
Service Desk Support / Cover
Testing and development of new machine designs on customer site
Aid design department in improvement of machine and software designs
Feedback ideas and potential enhancements to Technical Director
Feedback sales leads for new machinery or Spares / consumables to Sales Director
Champion a particular area of expertise, including presenting and sharing observations in a group / team environment

Responsibilities:

Ensure all required documentation is completed in full and in the timely manner required
To ensure that your uniform and vehicle are always in a tidy and presentable condition
Achievement of company targets and goals as set in appraisal objectives
Ensure the Company polices and guidelines are adhered to at all times
Comply with all Health & Safety requirements
Ensure ALL company equipment is kept secure at all times
Ensure ontime task completion / delivery
Ensure all work is accurately documented and reported
Awareness of financial impact of decisions
Ensuring end customer satisfaction targets are maintained
Selfdevelopment and owntime learning into role

NB:
on occasions you will be required to attend other UK mainland customer sites & Head Office training