Clerical Assistant - Brighton, United Kingdom - 279 University Hospitals Sussex NHS Foundation Trust

279 University Hospitals Sussex NHS Foundation Trust
279 University Hospitals Sussex NHS Foundation Trust
Verified Company
Brighton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The post holder will represent the Integrated Sexual Health Service by acting as the first point of contact to anyone visiting or contacting the service, dealing with all first line enquiries and appointment requests.


The post holder will be expected to undertake training to ensure a basic knowledge or level of competence in both contraception and sexual health appropriate to role and to be able to work across all sites of the integrated service according to service needs.

Flexibility in working hours is expected including weekend & evening working.

You will be responsible for providing reception, administrative and clerical support within Sexual Health and Contraception (SHAC) Service.


Working as part of a team to deliver the highest standards of administrative support for patients and staff, main duties will include computer input, responding to telephone enquiries, use of office equipment such as photocopiers and the maintenance of electronic patient records.


Provides and receives information giving explanations and instructions clearly and concisely using tact or persuasive skills where there may be barriers to understanding, including language, cultural and vulnerabilities.


Manages patient expectation through sensitive explanation such as when unable to meet needs due to request for non-commissioned care and signposting to other services, waiting times and time to results.

Supports the management of the Sexual Health Enquiries inbox used by both patients and Health Care Professionals.

Manages cancellations, ensures responses are timely and suitably qualified staff are asked to respond to complex clinical concerns and any referrals are passed on to secretarial staff for action.

Uses triage guidelines to guide decision making when advising patients on whether and when they can be seen and the appropriate appointment type

Ensures correct data entry, text processing and the safe storage of data.

Responsibility for opening and closing of the clinic premises when necessary.

Ensures the working area and patient waiting area is kept tidy at all times with up-to-date information.

Maintain health and safety in the department


Demonstrates administrative duties to new starters and less experienced staff, c ontributes to the continued training of new colleagues within the department on procedures and policies.

Provides non clinical advice to patients and carers

Communication

  • Provides and receives information giving explanations and instructions clearly and concisely using tact or persuasive skills where there may be barriers to understanding, including language, cultural and vulnerabilities.
  • Manages patient expectation through sensitive explanation such as when unable to meet needs due to request for noncommissioned care and signposting to other services, waiting times and time to results.
  • Provide and receive sensitive information, sharing information with patients and staff on a variety of Sexual Health issues and when patients are often highly anxious.
  • Uses patient administration system to send out text reminders to service users for appointments.
  • Supports the management of the Sexual Health Enquiries inbox used by both
patients and Health Care Professionals.

Manages cancellations, ensures responses are timely and suitably qualified staff are asked to respond to complex clinical concerns and any referrals are passed on to secretarial staff for action.

Service Delivery and Improvement

Exercises judgement when dealing with enquiries.
Uses triage guidelines to guide decision making when advising patients on whether and when they can be seen and the appropriate appointment type
Follows policies and protocols suggesting changes for those impacting on own area
Maintains stock control and when designated undertakes ordering using Oracle iProcurement ordering software (or replacement) to order departmental stock within agreed levels including stationery stock

  • Ensures correct data entry, text processing and the safe storage of data, ensuring accurate data entry by self to enable reports to be pulled that will support audit requirements and production of dashboards.
  • Scans referrals, letters and hand written patients notes into electronic patient records as required.
Completes staff surveys or audits relevant to role as required

Highlight areas that need improvement in relation to patient flow or delays and potential solutions whilst also responding to patient and staff feedback.


  • Responsibility for opening and closing of the clinic premises when necessary.
  • Ensures the working area and patient waiting area is kept tidy at all times with uptodate information.
  • Report any potential areas of concern to line manager and by using Datix reporting system.
  • Demonstrates a personal duty of care in relation to equipment and resources.
  • Maintain health and safety in the department and report all incidents and accidents tot the Service Manager as soon as possible, in accordance with departmental
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