Charity Reception - Morpeth, United Kingdom - Contact Morpeth Mental Health Group

Description

Job title:
Receptionist / Administration Worker.

Organisation:
Contact Morpeth Mental Health Group.

Location:7 Greys Yard, Oldgate, Morpeth, Northumberland.**
Hours:Part-time Tues to Fri 9.30 to 4.00.**
Salary:£23,400 Pro Rata. £12 per hour**
Accountable to:Board of Trustees.**
Reporting to:Fundraiser.**
Or pick up a pack from Contact Morpeth, 7 Greys Yard, Oldgate, Morpeth, Northumberland NE61 1QD
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Closing date:_
Wednesday 22nd November 2023
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Interviews: Planned for _
Monday 4th December 2023

Job Summary:

The Receptionist and Administrator at Contact Morpeth Mental Health Group will play a vital role in ensuring the smooth and efficient operation of the Charity.

They are the first point of contact for service users and visitors, providing a welcoming and supportive environment, while also managing various administrative tasks to assist in the day-to-day functioning of the charity.

Key Responsibilities:


Reception and Service User Support

• Greet and welcome service users, visitors, volunteers and staff in a friendly and compassionate manner.
• Answer and direct incoming phone calls, providing information and assistance as needed.
• Provide information, assistance and support to service users accessing our services.
• Manage signin and signout procedures for service users, visitors, volunteers and staff.

Administrative Tasks

• Assist in maintaining and organising physical and electronic files.
• Provide general administrative support, such as photocopying, filing etc.
• Manage the coordination and scheduling of meetings and appointments.
• Assist in coordinating the arrival and departure of service users for counselling, activities and therapy sessions.
• Carryout data entry and recordkeeping tasks, maintaining organised and uptodate service user records, ensuring strict confidentiality, ensuring the security and privacy of sensitive information.
• Prepare and distribute correspondence, reports, and other documents, as required.
• Maintain office stationary and order new supplies when necessary.
• Assist in organising and coordinating activities, events and workshops related to Mental Ill Health and Fundraising.

Office Maintenance

• Keep the reception area, rooms, and common areas clean and organised.
• Report any maintenance issues or repairs needed promptly.

Collaboration

• Work closely with other staff members, volunteers and trustees to provide support and maintain efficient operations.
• Communicate effectively with service users, staff, volunteers and trustees to ensure a harmonious work environment.

General

• Take part in internal meetings, training and development, as required and as identified.
• Assist in marketing activities and raising awareness of the aims and objectives of the organisation.
• Handle sensitive information, always maintaining confidentiality, observe Data Protection, GDPR and associated policies / guidelines where appropriate.
• Carry out any other duties in comparatively unstructured situations and respond quickly to changing needs and circumstances.

Job Type:
Part-time


Salary:
£12.00 per hour

Expected hours: 24 per week


Benefits:

• Onsite parking

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (required)

Ability to Commute:

• Morpeth, NE61 1QD (required)

Work Location:
In person

Application deadline: 22/11/2023