Helpdesk Support Administrator - Manchester, England
3 weeks ago

Job summary
The Helpdesk Support Administrator plays a vital role in supporting our mission by ensuring customers receive timely,accurate and professional assistance.
Responsibilities
- Monitor inbound email and telephone queries,
tickets are logged and assigned appropriately based on skillset,
availability and SLA priorities. - Act as a first point of contact for routine customer requests,
resolving straightforward issues and escalating more complex enquiries to the appropriate teams.
Job description
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