Medical Secretary - Birmingham, United Kingdom - Firstcare Practice
1 day ago
Description
Job summary
A new opportunity has arisen to join our proactive forward thinking practice based in the centre of Birmingham. We are looking for a Medical Secretary to join our friendly and supportive team at Firstcare Practice.
Main duties of the job
You will provide a high quality reception service to patients, doctors and colleagues.
NHS or GP Practice experience is desirable. Previous use of Emis Web, Docman and the ERS system is particularly desirable.
Detailed Job Summary:
Your role is to enable the Surgery to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
Accountable for ensuring that the practice policies and procedures are followed which support the design and delivery of the services are implemented by your team within the Surgery.
As the medical secretary within the reception, you will motivate and inspire the team, and deliver the highest standards of customer service.
The Medical Secretary will develop good working relationships with:Patients
Reception/admin teams
Surgery Managers and the Senior Colleagues
GP, nurses and other surgery staff
Other local healthcare providers who work with the Surgery
Key Responsibilities:
To support service delivery and patient care within the team you lead in line with organisational, local and national guidelines.
To work closely with other Team members to facilitate a collaborative, transparent, and knowledge-sharing environment.
To manage all relevant policies and procedures to maximise income across the Surgery.
To manage the patient complaints at the reception.
Other Responsibilities:
To support delivery of the performance targets and KPIs and ensure these are understood by your team within the Surgery.
To manage staff resources and daily work allocation of the team to ensure SLAs are delivered in a timely manner for all face to face, telephone and administrative tasks.
To ensure regular communications updates are understood by the staff in the Surgery
To understand the organisations governance and risk policies and procedures within the Surgery, bringing to the attention of the Managers any areas of concern.
To undertake any other duties commensurate with the post holders role as agreed with the Practice Management team.
Attending training and events organized by the Surgery or other agencies, where appropriate.
Communication
Able to utilise a variety of communication methods to disseminate information to large numbers of people
Aware of the need to adapt communication style and content to reflect different type of people when making contact
Ability to receive sensitive or contentious information and process appropriately
Promote positivity and effective working relationships with the team, other health care providers and other key health care providers and other key partners to support an integrated approach to high quality patient care
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
Whilst performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers.
Information relating to patients, careers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorized persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Maintain the standards required for the health, safety and security knowledge & understanding as defined in the Surgery Health & Safety Policy
Use personal security systems within the workplace according to Surgery guidelines
Identify the risks involved in work activities and undertaking such activities in a way that manages those risks
Make effective use of training to update knowledge and skills
Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Report potential & actual risks identified
Equality and Diversity
Support the equality, diversity and rights of patients, carers and colleagues, and challenge behaviours that fall below the standards required
Lead in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, and
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