Housing Options Officer - Warwick, United Kingdom - Service Care

Service Care
Service Care
Verified Company
Warwick, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Housing Options Officer

Warwick, UK

Temporary

Full Time 37 Hours

Requirements:


  • Previous experience working in a similar role, preferably within housing options, homelessness prevention, or social housing
  • Previous experience within a role delivering customer focused services
  • Previous experience working with vulnerable customers, including interviewing and providing suitable housing advice for vulnerable client groups
  • Previous experience managing a client case load
  • Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Protection from Eviction Act, and Children's Act
  • Excellent communication skills, both verbal and written
  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
  • Minimum of 3 GCSE's Grace C or above, or equivalent including English and Maths
  • Full UK Driving Licence and access to a vehicle
Role Expectations

  • Provide Housing Advice: Offer accurate and uptodate advice on housing options, and homelessness prevention strategies, ensuring individuals understand their rights and responsibilities
  • Liaise with internal and external key partners, and develop good working relationships
  • Conduct referrals to tenancy deposit scheme, support providers including the Direct Access Hostel and women's aid refuges in order to prevent or relieve homelessness
  • Prepare and review Personal Housing Plans and Housing Needs Assessments
  • Mentor, train and guide the Housing Options and/or Allocations Assistants in carrying out support tasks connected with preventing homelessness as required
  • Manage and update the housing register and maintain up to date casework records
  • Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
  • Attend Meetings: Participate in team meetings, case conferences, and external agency dropin sessions where required
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
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