Service Administrator - Knighton, United Kingdom - Anderson Scott Solutions

Anderson Scott Solutions
Anderson Scott Solutions
Verified Company
Knighton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Service Administrator

Knighton, Powys

Up to £24,000 per annum

Summary


My well established, National client is looking for a Service Advisor who provides excellent customer service and has a passion for doing a good job.

Based at our Knighton Depot you will be responsible for acting as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.


Responsibilities

  • Work in progress control for workshop.
  • Deal with customer needs facetoface and over the phone with a professional and friendly approach.
  • MOT and service scheduling
  • Updating customers with vehicle progress
  • Clarify for the customer and workshop the basis for repair
  • Retail | Warranty |Contract.
  • Check account detail and level of credit left, obtain authorisation, and obtain order numbers from customers.
  • Inform customer of outstanding campaigns and arrange for work to be completed.
- maximise service and parts profitability using professional sales techniques.

  • Sell additional products, services and repair works in a professional manner.
  • Maximise customer awareness of all available retailer services.
  • Loading workshop schedule to maximise workshop capacity utilisation.

Knowledge, Skills & Experience
-
Excellent customer service skills

  • Proven organisational skills.
  • Proven administrative skills Excellent interpersonal, verbal & written communication skills.
  • Ability to work as a part of a team.
  • Able to work on own initiative and under pressure.
  • Good working knowledge of IT and Microsoft systems (Word, Excel, PowerPoint)
  • Knowledge of the automotive industry and of the Autoline computer system would be desirable.

Job Types:
Full-time, Permanent


Pay:
Up to £24,000.00 per year


Schedule:

  • Monday to Friday

Work Location:
In person
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