Telesales / Customer Support Advisor - London, United Kingdom - Otto Car Ltd

Otto Car Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Story
Otto Car started with just one car nine years ago.

We're proud to say we are now the biggest fleet of PCO cars in Europe, with over 5,000 cars on the road in London.

We've helped over 7,000+ drivers to get on the road, and the numbers are growing each quarter.

At Otto Car, the mission is to give people the freedom to make a difference in their lives and to the lives of those closest to them.

We deal with a number of demographics who need assistance, and the right tools to get on the job ladder and succeed.

We also pride ourselves on removing any obstacles that could prevent drivers from achieving this success.

Owning a car is often taken for granted, but for many people, the simple act of providing an affordable and sustainable means of car ownership represents the path to financial and social freedom.

At Otto Car you will not only be part of this positive mission, where you will see the physical results of your work on a daily basis, but you will also be in a supportive environment, with plenty of opportunities to grow.

The Role

Join our Otto Car family in our mission to become an industry leader in the PCO world by delivering exceptional customer experiences and driving revenue growth through effective outbound sales strategies.

Responsibilities and Duties

Conduct inbound /outbound calls to potential or current clients in order to close and boost company sales.
Contact potential or existing customers to inform them of new products or product promotions.
Be a product specialist and engage in attentive listening to customers' enquiries and concerns, providing assistance in a pleasant, enthusiastic, and proficient manner.
Effectively handle and prioritise your personal workload.
Schedule appointments for potential customers with our sales representatives in store for further discussions about our schemes and closing the sale if needed.
Participate in regular training to maintain uptodate knowledge on company products and policies.
Take part in weekly meetings, record repetitive issues and make suggestions for how to improve them.
Assist in taking customer service or admin calls to support other aspects of the business.
Respond to sales enquiries from various channels, including referrals, freshdesk tickets, the website, and other channels.
Collaborate with the enquiries team to provide support and assistance to new and existing customers, ensuring a high level of customer satisfaction.