Junior Customer Service Assistant - Chorley, United Kingdom - Black Box Security

Description

Junior Customer Service Assistant Job Description
Are you looking to work for a great company that will value you as an employee?

Come and join our team at Black Box Security

This is a highly rewarding position, joining a strong and dedicated operations team providing high level of customer service to all clients.

We are looking for a Junior Customer Service Assistant offering the following benefits;

• Pay will be in line with apprenticeship pay
• Level 3 Business Administration Qualification
• 22 days holiday (plus bank holidays)
• Up to additional 3 days holiday via salary sacrifice
• Private medical insurance
• Sick pay
• Attendance bonus scheme
• Company Pension Scheme
• A longterm permanent position with the opportunity for career development
• Great team
• Pleasant working environment
• Hours of work are Monday to Friday 40 hours per week 8 hours per day

Inline with Black Box's growth plan and our continued success and expansion, a new opportunity for a Junior Customer Service Assistant has come available, working out of our headquarters in Chorley, Lancashire PR6 7BX.

• Key point of contact for customers
• Answering customer service calls in line with company procedures
• Answering customer queries where applicable
• Discussing site visits with customers, confirming attendance and collecting feedback
• Redate and reconfirm site visits with customers and engineers where necessary.
• Liasing with all departments to ensure customer needs are met; particularly field engineers
• Providing office support to the service team where necessary
• Ensure that customers needs are met promptly and accurately; focusing on client satisfaction.
• Helping maintain company quality control
• General admin duties (scanning, printing, filing etc.)
• Any other ad hoc duties requested via your manager

About you:

Excellent organisational skills

• Confident positive telephone manner
• Good interpersonal skills and ability to work as part of a team
• Willingness to learn and help the team
• Friendly, flexible and adaptable as our industry, especially the service department, is very reactive.
• Work well under pressure
• Strong communication skills
• Ability to perform tasks using Microsoft word, excel, and outlook.
• Ability to communicate professionally with all departments throughout the company.