Control Room Operator - Poole, United Kingdom - Britannia Parking
Description
_Responsible for:
_
Operating the efficient and safe running of our control room service which includes the monitoring of CCTV across several different locations 24/7.
- _
Job Introduction:
_*- To support Britannia Parking with a 24-hour operation services with the management and liaison of a professional Control Room operation.
- Abide by Control Room Policies and Processes.
- To provide support as far as is reasonably practicable, in the protection of Site/Company assets from the effects of fire, accidental or malicious loss or damage and unauthorised removal.
- Monitoring of CCTV system and images and reacting accordingly for nonplanned events.
- Ensure all data requests are recorded in line with policy and digital evidence gathering techniques.
- Maintain close links with regional Police forces.
Role Responsibility:
_*- Operating the efficient and safe running of our varied operations throughout the UK, including the operation and monitoring of CCTV.
- Maintains a safe operating environment with full regard to Health & Safety responsibilities.
- Ensure that visitors and contractors to the Control Room
- Are checked in and issued with an appropriate access pass.
- Are not allowed to enter the Control Room unannounced.
- Are aware of what actions to take in the event of an emergency.
- Provide telephone support service during and outside of normal working hours.
- Operate intercoms that are linked to sites for customer support.
- Contact police if deemed necessary.
- Demonstrate excellent customer service through resolving customer issues and reporting any actions to the Control Room Supervisor/Management Team.
- Raise any concerns to the Control Room Supervisor.
- Maintain a professional appearance at all times, in line with company standards.
- Carry out additional administration duties as required by other aspects of the business.
- Communicate diplomatically and sometimes discreetly, on operational matters, with all team members and other personnel involved in security matters.
- Attend and contribute to team meetings and briefings that enhance the control room operation and team working.
_Person Specification:
_
You must be able to work using your own initiative and be able to always provide a professional and approachable point of contact for all customers and clients whilst carrying out your duties.
- Essential experience, skills and abilities:
- Excellent customer service skills and experience working in a customer focussed environment.
- Excellent communication skills with people at all levels, both verbal & written, with the ability to provide clear advice to customers.
- Ability to work accurately under pressure within set guidelines and procedures, remaining calm and polite in situations of conflict.
- Ability to work under own initiative and be a selfmotivator.
- Awareness of Health and Safety and the importance to adhere to safety rules and regulations.
- Excellent telephone manner
- Good understanding of computerbased scheduling software
- Awareness of Building Management Systems (BMS)
Desirable experience, skills and abilities:
- Sound knowledge of Security techniques.
- Good understanding and ability to use computer systems in operation within a Control Room.
- Good understanding of the CCTV system in operation.
- Experience working in a similar role in a control room.
- Experience operating and monitoring CCTV and car park systems.
- Full driving licence with access to a vehicle that can be used for business purposes.
Job Types:
Full-time, Permanent
Salary:
£10.50 per hour
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
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