Lounge Agent - London, United Kingdom - Menzies Aviation

Menzies Aviation

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview
People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents.

But at the heart of our business is our people.

If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

We are seeking hard working, committed customer service people to deliver outstanding service to our airline customers.

You will be an integral part of the team leading by example whilst representing the Company and the airline to their customers and ensuring the customer service standards the airline demand on board their aircraft start on the ground.

Main accountabilities include:

You will process customers using an automated DCS or manual system ensuring full compliance with regulatory, company and airline requirements.
Ensure you promote a professional image at all times.
Consistently deliver the highest possible customer service at all times.
You will deal with disruption and irregularities with confidence and composure.
You will primarily work in the Maple Leaf Lounge but may be required to assist in others areas.
Always work to ensure safety is never compromised.

Safety, Security and Compliance
ALL employees have a responsibility and duty whilst at work to:

Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
Cooperate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
Fully understand the company health and safety policy.
Attend training courses as may be arranged by the Company.
Engage with MORSE and follow our code principles.

Qualifications and Experience

You will have excellent people skills and be an excellent communicator.
You will have a real passion in delivering outstanding customer service.
You will have the ability to drive through policies and procedures, and represent the Company in a professional manner at all times.
You will have a good working knowledge of Airline standards.
You will be a very proactive, forward thinking and a trustworthy individual.

Diversity

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application instructions