Customer Services Officer - Leyland, United Kingdom - QA Scheme Support Services Ltd

QA Scheme Support Services Ltd

Verified Company

Leyland, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PLEASE NOTE THAT THE SALARY QUOTED FOR THIS ROLE INCLUDES THE AVERAGE MONTHLY BONUS PAID TO EMPLOYEES IN THIS ROLE IN THE PAST 12 MONTHS

Due to the growth the business is experiencing we are recruiting for three Customer Service Officers

We offer additional benefits:

33 days leave plus a day off on your birthday
Company pension
Death in Service insurance
Free onsite secure parking
Onsite cafeteria
Free tea/coffee

Are you?

An excellent administrator, with great attention to detail?
A good listener?
Naturally a helpful person?
Confident dealing with complex enquiries?
Able to quickly strike a rapport with another person?
Someone with a strong moral compass?
Someone with excellent written and verbal communication skills
Dependable with a strong work ethic, able to work in a fastpaced environment

This role is about providing a high level of customer service. You will be taking incoming calls from the general public and also home improvement installations businesses.

The aim is to provide advice and handle any queries raised in conjunction with recording the outcome of the call on a CRM system.

You Must:

-
Already live within a 40 minute commute of Leyland in Lancashire:

Be able to hold conversations with a kind and empathetic nature whilst being a good listener
Be honest, loyal, committed, hardworking and a positive attitude towards their work
Have excellent telephone and administration skills.
Have previous experience of working in a customer service role.
Have good organisational skills
Have a good working knowledge of using Microsoft Excel, Word and Outlook
Have GCSEs in English and Maths to grade C, or equivalent, or above.

Who Are We?
QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector.

Our main function is to provide administration and operational support to 3 national consumer protection schemes (installer membership schemes) operating in the double glazing, renewable, and home improvement sectors.

The schemes provide protection to consumers using members and credibility to the installer members (helping them win more customers). The schemes' ambassador is George Clarke (Amazing Spaces etc). Employees of QA Scheme Support Services work on behalf of the consumer protection schemes.

The three schemes currently serviced by QA Scheme Support Services are:
The schemes' vision is to transform consumer protection within the home improvement sector.

Their mission is to protect consumers when they are buying from installer members, support its national network of installer members and raise industry standards.

The values of the organisation and of the schemes are honesty, integrity, and fairness at all times.

Job Types:
Full-time, Permanent

Salary:
£23,000.00-£26,000.00 per year

Benefits: