Regional Reporting and Insights Lead - London, United Kingdom - British Council

British Council

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Regional Reporting and Insights Lead

Date:11 Mar 2024

Location:
London, UKM, GB

London, UKM, GB

Manchester, UKM, GB

Edinburgh, UKM, GB

Belfast, UKM, GB

Cardiff, UKM, GB

Company:
British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.

We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In we reached 650 million people.

Pay Band - 7 circa £33,995 plus London Weighting £3,300
Contract Type - Indefinite Contract (IDC unless local law requires differently)

Location - Manchester Cardiff Edinburgh London Belfast Poland, Serbia, Poland, Czech Republic, Romania, Greece, Bulgaria

Closing Date - 1st April at 11.59pm UK time

Role Purpose
The Regional Reporting and Insights Lead works as part of the Global Customer Management Team.

The role provides technical and professional support to the Global CRM and MI Analytics Manager to build and maintain Power BI dashboards including designing and delivering data models and data flows, provide data analysis and actionable insights using multiple data sources, and present complex data about British Council customers into stories to drive data-driven planning and decisions.

The role will also provide support to a variety of performance and analytical projects and tasks relating to the improvement and standardisation of Customer Management data, reporting, and processes.

The post holder will be responsible for collecting and transforming a wide range of customer datasets, using analytical techniques to develop datadriven insights into customer behaviour, preference, and intent.
The post holder will work closely with individuals within service and support to turn datadriven insights into action and results that improve service performance and deliver service projects and initiatives.
Th post holder will be responsible for a broad range of analytical tasks including ongoing monitoring of service performance, identification and analysis of service trends/issues, and developing/maintaining reports and dashboards (BI).

Main opportunities and challenges for this role:
Professional Services Expertise

(Dashboarding and analysis)

Create data models to deliver and schemas to build the foundation for reports, dashboards and analysis
Design and deliver technical components of performance and operational dashboards in Power BI
Provide support for Power BI dashboards across the organisation to consolidate, standardise and link as appropriate
Provide the necessary data and analysis for regular corporate reports to summarise performance trends and critical risks for different stakeholders.

Consultancy, Analysis and Problem Solving

(Monitoring Performance, Business Reviews and Insight)

Provide the data and reports for the monthly and quarterly performance cycle used for the Business Review process and other adhoc reporting requirements.
Support the creation of quantitative and qualitative analysis on organisational performance, impact and strategic risks and issues
Work with business and external stakeholders to understand and define their needs, then create reports and iterate them in response to user testing
Support the development of customercentric and insightled working
Identify opportunities for additional insights, working with teams across the organisation to expand our customer data collection and analysis method.
Evaluate and track the success of customer service projects and initiatives.
Use data to identify opportunities to automate and improve customer service and support processes.

Stakeholder Engagement

Develop and maintain strong relationships with data experts and analysts across the organisation within SBUs, Professional Services and Regions
Works closely with the CRM Team, the regional E&E leadership teams, customer service, sales and marketing teams and other colleagues to ensure that business analytics meets their needs.

Role specific knowledge and experience:

Advanced knowledge of Microsoft Excel and Power BI to prepare and analyse large datasets
Experience of using other data visualisation and data mining tools
Proven ability in translating complex data specifications into usable datasets across all types of nonfinancial and financial data
Experience of building quality processes to monitor data quality standards
Exceptional ability to work with raw data and skilled in managing, interpreting and evaluating activities using qualitative and quantitative data.
Experience of developing and maintaining data