Business Support Officer - Norwich, United Kingdom - Norfolk County Council

Norfolk County Council

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Permanent Contract | 37 hours per week | £23,500 to £23,893 per annum (Grade D) | Norwich
Norfolk County Council's Business Support Hub is responsible for delivering effective and efficient administrative support to the authority.

Our Customer Service Centre where we are based is proud to hold the nationally recognised Customer Service Excellence Award. It is our aim to align external and internal customer service. To achieve this, we are looking for highly motivated and process led individuals to join our expanding team.

If you've got a business support or administrative background, then you'll know what makes for a great internal customer experience - excellent communication and a desire to resolve queries at the first point of contact.

We deal with a diverse set of services ranging from Adult Social Care to Highways.

We support numerous other services and over a period of time, you will receive full training to become a multiskilled officer.

The core working hours are Monday to Friday 9:00am to 5:00pm. This is currently a hybrid working position with a mix of office based and remote working from home.

We ask that you have in place good broadband connectivity and can work privately when at home. On occasions you will be required to work from other locations so should have access to transport.

If you thrive in a fast-paced, ever-changing work environment and are eager to expand your career horizons, this role is tailor-made for you.

By joining our team, you will have the chance to develop your skills while also contributing to the growth and development of the department.

We are looking for people who:

Have experience of business support and administrative work.
Are comfortable engaging with a diverse network of people via various access channels from business support colleagues to senior managers.
Can follow defined processes.
Have experience of financial activity and procurement.
Have good attention to detail and excellent data entry skills.
Can use a variety of different systems. Have a service improvement mindset, wanting to make things better for our customers.

If you have answered yes to all the above, then we would love to hear from you.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people.

Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people.

You can also find out about the rewards and benefits we offer as well as our other terms and conditions.

These are some benefits you can enjoy by working for Norfolk County Council:

Competitive salary
Generous holiday entitlement with the ability to buy and sell leave
Health and Wellbeing services including fasttrack physiotherapy and a free counselling service
Flexible working opportunities including flexitime, part time, remote and hybrid working dependent on your job role and business need.
Financial benefits such as:

- ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

A Blue Light card for Fire Service and Social Care Workers
Relocation expenses (where applicable)
An advance of your expenses if you travel for work
Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions
Tax efficient ways of getting extra pension and new bikes

**Closing date: 12 December 2023