Operations Coordinator - Falmouth, United Kingdom - Pendennis Leisure CIO

Pendennis Leisure CIO

Verified Company

Falmouth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_
Operations Coordinator _
-
Place of work: Pendennis Community Centre, Castle Drive, Falmouth, TR11 4NG _
-
Responsible to: Pendennis Leisure CIO/ Gemma Adams (Trustee )_

Pay:
27,500 pro rata

Working: 50% Full Time Equivalent at 17.5 hours. Schedule to be mutually agreed with some evening/weekend working and flexibility required.

Contract:
Initially one year

Pension: 3% employers contribution

Location:
Falmouth

Holiday: 25 days (plus bank holidays) pro rata

Job brief

To apply, please send CV and cover letter to:

Responsibilities

Volunteer Coordination

Work with others to identify where and what volunteers are required by our charity and match opportunities from potential volunteers.
Deal promptly and professionally with all enquiries relating to volunteering to ensure positive outcomes for the volunteers, and the charity.
Create a sense of teamwork and belonging, communicating with and motivating volunteers in person, and through print and digital contexts.
Keep accurate volunteer records, maintain a database of volunteers, and deal with the administration associated with volunteers.
Produce monthly volunteer rota and schedules for everyday activities and coordinate volunteers to fulfil hours needed including one off room/event bookings
Ensure standards of quality, customer service and health and safety, fire safety and hygiene are met.
Assign responsibilities to the right people for special events
Coordinate teams of volunteers for largescale actions/events when needed
Communicate frequently with volunteers to ensure they are satisfied, supported and wellplaced
Disseminate information for upcoming actions and events
Troubleshoot volunteer issues
Ensure that the experience of volunteering is inclusive and accessible

Cafe/front of house management

Ensure stock is managed and ordered when needed.
Ensure that the café/shop are at all times clean and tidy and other areas of the Centre as required including studios and toilets.
Handle cash and credit/debit card transactions and management of taking and safe.
Receive and store deliveries of food and stock as directed and trained ensuring this is correct for each particular food product
Carry out cleaning duties such as tables, tableware and kitchen equipment striving for absolute cleanliness in the customer and kitchen areas
Ensure fridge/freezer temperatures are recorded on a daily basis, making sure they meet the correct food storage temperatures. React accordingly when this is compromised to ensure food hygiene standards are met.

General

Interact in a helpful and positive manner with all visitors and customers to/of the Community Centre and to be at all times polite and courteous when dealing with members of the public and people using the premises and grounds
To take every opportunity to promote a favourable image to all users of the Centre.
Maximise opportunities for the Centre, recommending ideas and opportunities to enable growth and development.

- Εnsure the purpose of the organisation and its actions is clearly communicated

Communicate closely with the Board of Trustees providing regular updates and reports
Assist in coordinating one off or regular community events as agreed with line manager
You will be required to work face to face at the Centre during the day, some evenings and weekends and to cover front of house hours when no volunteers are available or are off due to illness etc
Ensure the building is secured, including the windows, and alarms are set and working prior to leaving the premises on shifts when necessary
Undertake relevant training as and when necessary

Requirements and skills

Essential

Proven experience as operations director, volunteer manager or similar position
Previous experience of customer service/dealing with customers face to face
Experience in volunteering locally and/or internationally
Working knowledge of databases and MS Office (especially Excel)
Able to communicate effectively with a diverse range of people
Excellent organisational and team coordination abilities
A pleasant, outgoing personality and 'can do ' attitude
Ability to work flexible hours including evenings and weekends and extra hours during busy periods

Desirable