Outbound Customer Advisor - Liverpool, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Outbound Customer Advisor

Location:
Liverpool City Centre

Contract:
Full time, Permanent

37 hours per week

Shift patterns:
Monday - Sunday 7am-9pm (Shift rotation)

Mon - Sat:

Sun:

My client based in Liverpool City Centre are looking to recruit a number of enthusiastic Outbound Customer Advisor's to join their expanding team.

The role is paying a starting basic salary of £19,048 per annum.

This is an excellent opportunity for anyone with experience within a customer focused role or graduates who are looking for Monday to Friday work with one weekend in every 3 weeks.

The main duties of an Outbound Customer Advisor are:

To make outbound and take inbound calls from customers assisting them in utilising their legal expenses insurance or providing options if they did not purchase this product
To collate data accurately and effectively
To convert referrals into personal injury/ ULR claims by ensuring clients are aware of the services available to them.
To provide an excellent customer experience by way of a friendly telephone manner and active listening
To provide clear communication to customers and/or their representatives
To meet own targets and SLAs
To liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim
To resolve any issues avoiding expressions of dissatisfaction escalating into complaints

This is an amazing opportunity for a customer focused Customer Service Advisor to join a leading providers of insurance and legal services.

Benefits;

30 days holiday per annum inclusive of bank holidays or day in lieu where applicable
Pension scheme
2 x Volunteering days to support charitable initiatives
Discounts and cash back on travel and shopping through Medicash extras

This role does not encompass cold calling.