Senior IT Engineer - Sunbury-on-Thames, United Kingdom - Mackenzie Jones

Mackenzie Jones
Mackenzie Jones
Verified Company
Sunbury-on-Thames, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Senior IT Engineer - 3rd Line. Circa £45k - £50k. 6 Months Fixed Term. Hybrid - ideally 2 days a week onsite / May consider Fully Remote. West London. T6/MN/
Global organisation is seeking to secure a Senior IT Workplace Engineer.


Role:


  • Support the design, build, testing & deployment of client workplace solutions.
  • Management & development of the Microsoft Windows Client remote support & monitoring the solution.
  • Windows 10 or 11 implementation & rollout.


  • PowerShell scripting

  • Build & maintain complex scripts using PowerShell to automate tasks where required
  • Provide 3rd level support to the 2nd level support team.
  • Management & development of the Global IT Workplace management backend systems
  • Microsoft Endpoint Manager & Microsoft SCCM.
  • Ensure operation, update, documentation & interaction of client management infrastructure and tools
  • Microsoft SCCM, Microsoft Azure, Microsoft Intune, Active Directory, Advanced Group Policy Management.
  • Transfer & training of the global 2nd level support team.
  • Ownership of Microsoft Windows Client operating system & hardware.
  • Remote support & desktop enduser support utilizing Windows Client remote support (ConnectWise Control) & monitoring solution (Nexthink).
  • Ongoing development of the Windows Client & adaptation of the Microsoft Evergreen process.
  • Coordination and realization of the software packaging & implementation.
  • Troubleshoot complex problems by Root Cause Analysis and evaluating solutions in conjunction with 2nd level team.
  • Ensure Workplace Incidents & Service Requests are maintained in ServiceNow.
  • Creation of KPI reports in client management.
  • Coordinate with external partners.
  • Build & maintain relationships with key internal & external contacts.

Technical Skills Required:


  • Microsoft Windows Client Systems
  • Strong knowledge.
  • Windows 10, or Windows 11 implementation & rollout
  • Strong knowledge.


  • PowerShell scripting

  • Build & maintain complex scripts
  • Strong knowledge.


  • Microsoft 365 Services

  • Strong knowledge.
  • Endpoint Manager, SCCM in a distributed environment
  • Strong knowledge.
  • Active Directory Architecture & Azure AD
  • Strong knowledge.


  • MDM

  • Intune deploying mobile apps iOS & Android
  • Strong knowledge.
  • Experience with emerging technology, such as Cloud computing & Unified Communications.
  • Strong problemsolving ability.
  • Technical writing ability.
  • Effective communication skills.
  • Selforganization skills ability to prioritize the daily workload.
  • Ability to work under own initiative & communicate effectively at all levels.
  • Ability to provide relevant training for IT employees when required.
  • Take ownership of new technologies adopted by the company.
  • Manage your own work area in the absence of or guidance from the line manager.
  • Ability to work under pressure work to tight timelines and when faced with businesscritical system issues.
  • Ability to delegate work to third party Consultants when required.
  • Collaborative approach to teamwork flexible & reliable team member.

Keywords:
Senior IT Workplace Engineer, Windows 10, Windows 11, PowerShell Scripting, Microsoft 365 Services, Office 365, Endpoint Manager, SCCM, MDM, Intune, iOS & Android, Azure AD, Active Directory, 3rd Line Support, Hybrid, Remote Working, West London,Fixed Term, T6/MN/
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