Customer Service Advisor - Aberdeen, United Kingdom - Hydrasun Ltd

Hydrasun Ltd

Verified Company

Aberdeen, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hydrasun is a recognised market leader in the provision of integrated fluid transfer, power and control solutions.

We are focused on supporting the energy transition through our work in the oil and gas, renewable energy, general industrial and marine industries worldwide.

Essential Experience, Qualifications and Competencies

Previous experience in a sales environment within a supply company in the service industry
Ability to communicate both verbally and in writing at all levels
Ability to build proactive relationships with customers and team members
Ability to interact as an effective team member
Competent in the use of computer systems, in particular Word, Excel and Powerpoint
Excellent attention to detail
Ability to demonstrate a flexible "can do" approach to their work
Ability to plan and organise their workload to ensure deadlines are met
Ability to delegate work effectively and ensure that tasks are monitored and completed
A motivated individual who is able to use their own initiative
Ability to negotiate with customers
Possess the necessary drive to lead a team when required

Desirable Experience, Qualifications and Competencies

A qualification and / or training courses in selling techniques and methods
S/NVQ level 3 in Customer Services
Previous experience in an internal sales environment within the Oil and Gas Industry
A working knowledge of Hydrasun products
An understanding and previous experience of using ERP systems

Responsibilities include but are not limited to:

Customer Service

Continually improve levels of customer satisfaction
Ensure customers receive and perceive "value for money"
Provide and exceed enquiry intake, order conversion and invoiced sales targets
Determine the Hydrasun selling price and achieve an optimal balance of maximum margin and competitiveness
Perform effective contract review and ensure all customer requirements are reflected in the Hydrasun quotation
Ensure enquiries are processed and quoted expediently and within agreed timescales
Ensure orders are processed, delivered and invoiced expediently and within agreed timescales
Maximise opportunities to generate revenue from additional products or services such as freight, premium working documentation and others
Manage customer service performance and address issues of underperformance
Produce specific reports or documentation in accordance with both Hydrasun and customer defined formats and requirements
Adhere to any duty rota there is which may be in force

Continual Improvement / Personal Development

Promote a strong "team" environment and a culture of continuous improvement throughout the department
Promote effective and safe working practises that comply with the company's safety and quality management system
Understand and be accountable for CSD targets and objectives
Understand and be accountable for agreeing and achieving personal objectives
Put forward any suggestions for improvements to the Customer Service Manager
Attend formal Team Briefings when requested
Be an effective team member and actively promote communication and information sharing within supply chain and across the wider Hydrasun

Job Types:
Full-time, Permanent

Benefits: