Head of Support Services - Milton Keynes, United Kingdom - paretofm

paretofm

Verified Company

Milton Keynes, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role is mobile and will include a mix of working from home occasionally, travelling to Reading, Milton Keynes and various customer sites across the UK.

Salary:
£60,000 - £70,000

Location:
National

Contract Type:
Permanent

Hours:
Monday - Friday, 40 hours per week

Reporting to:
Director

Role Overview:

As part of the senior management team of Pareto you will lead and manage the newly acquired support services cleaning division of Pareto FM across the UK.

Responsibilities:

Lead a team of 170 daytime, evening, and specialist cleaning staff in a positive and motivational environment
Manage the operational performance of the business unit across multiple clients and performance frameworks. Ensure all key performance indicators (internal and external) are met.
Drive and instill a robust operational safety culture across the business ensuring key safety and sustainability metrics are maintained and improved
Manage the operational P&L for the business unit, adhering to budgets and continually reforecasting financial outcomes
Play an integral part in the organic growth success story of Pareto FM by driving business upsell and cross sell growth across the client base. Contribute positively to the new logo business growth by supporting all pipeline and bid activity
Drive continuous improvement across the Pareto customer base and instill a positive cando culture into the operational teams
Champion diversity, social value and inclusion across the Support Services division and help to instill these values positively across the wider Pareto business
Manage and measure customer satisfaction across the business division ensuring customer interactions, communications and feedback is managed professionally and efficiently

What to expect:

Pareto is a very dynamic, diverse, and engaged business where people are our passion, you will play a key role in the leadership of the business to drive this culture and work ethic throughout our operational delivery teams.
You will have autonomy and be empowered to be the best version of yourself and to strive for operational excellence
You will be surrounded by likeminded ambitious and motivated people who will support and encourage you
You will be part of one of the fastest growing businesses in the industry

Skills:

Have extensive and demonstrable previous in a leadership and client facing soft service focused role
Be Highly Customer Focused and understand the need for a customer service framework across the contract at all levels
Have a dynamic and infectious character with a clear desire to succeed.
Be project management focused and able to plan and execute complex and fastmoving projects.
Have demonstrable leadership skills with a clear focus on building and leading teams to success
Have sound financial acumen and exhibit good commercial skills
Have a high level of written English and report writing and/ or bid writing skills together with excellent IT skills
Be an excellent and convincing communicator.
Be prepared to have a flexible and innovative approach to working.
Real passion and enthusiasm to succeed.

Job Types:
Full-time, Permanent

Salary:
£60,000.00-£70,000.00 per year